Panera Bread

3.9
780 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Madison is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
656 West Washington Ave, Madison, WI
53703, United States

Hours

Reviews

3.9
780 reviews
5 stars
374
4 stars
199
3 stars
78
2 stars
36
1 star
93

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect or missing items in their orders.

Service Quality

Service experiences varied widely, with some praising friendly staff while others noted rude interactions and long wait times.

Food Quality

While some customers enjoyed the food, others complained about cold meals, old ingredients, and high prices for the quality received.

Cleanliness

Several reviews mentioned unclean dining areas and restrooms, indicating a need for better maintenance.

Delivery Issues

Customers frequently experienced problems with late deliveries and incorrect items when ordering through delivery services.
  • BW
    Barb Wegner
    Nov 12, 2025
    5.0
    Best bagels anywhere on earth! 🌎
  • BW
    Brett Wedekind
    Nov 9, 2025
    5.0
    Always exceptional food and service. Ample parking.
  • FL
    Family Lindley
    Nov 5, 2025
    5.0
    Cheers! Love Panera! This place is warm and always packed! We got the hot chocolate stuffies today 🤩🤩😍😍
  • SB
    Samantha Bausch
    Oct 22, 2025
    1.0
    If I could rate this restaurant 0 stars, I would. Constantly messing up my orders like forgetting to package one of the halves of my "Pick 2." How do you do that? It's called a "Pick 2" for a reason - meaning TWO items belong with that order. Besides that, their delivery is ALWAYS late and the drivers cannot understand or chose to ignore the delivery instructions. They keep giving you credits to keep you ordering from them again in order to redeem the credits, but I've contacted their customer care team on my most recent order due to this ongoing incompetence for a full refund (we'll see if they issue it). I tried to reorder the missing item using the credit issued through their web ordering portal, but guess what? The amount to replace the missing item is not fully covered by the credit, so I'd still have to pay for THEIR error. I'm done with this location, I've given them too many chances and I'm repeatedly disappointed over and over again.
  • DO
    dgar orres
    Oct 16, 2025
    5.0
    So good and best food, you should come n give it a try!!!! 😊

Frequently Asked Questions About Panera Bread

Does Panera Bread accept reservations?

No, Panera Bread does not accept reservations.

What are the opening hours of Panera Bread in Madison?

Panera Bread is open daily from 7:00 AM to 9:00 PM.