Panera Bread

3.9
785 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Madison is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
656 West Washington Ave, Madison, WI
53703, United States

Hours

Reviews

3.9
785 reviews
5 stars
374
4 stars
202
3 stars
79
2 stars
36
1 star
94

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and poor communication regarding their orders.

Service Quality

Feedback indicates a mix of experiences with staff, ranging from friendly and helpful to rude and unresponsive.

Cleanliness

Several reviews mentioned unclean dining areas and restrooms, suggesting a decline in hygiene standards.

Food Quality

While some customers praised the food, others noted inconsistencies in freshness and preparation, particularly with baked goods.

Wait Times

Many customers experienced long wait times for food and service, contributing to overall dissatisfaction.
  • KV
    Kieu Vu
    Dec 29, 2025
    3.0
    Recently placed an order for Bakers dozen on Tuesday at 6am for pick-up at 8:30am. I received call at 8:15 from store to let me know they did not have the flavors I had ordered, But I could wait until 9:30 when more would be ready. I declined as I did not want to wait. I ended up with 9 plain and 4 cinnamon. The plain were rock hard the following day. I would think that if you have the special every Tuesday, you would plan accordingly to have a selection of the popular flavors available. There has been other Tuesdays where I had the same issue.
  • MY
    Muhammad Yameen
    Dec 24, 2025
    5.0
    Nice & clean environment
  • PL
    Phyllis L.
    Dec 20, 2025
    4.0
    I've never had anything bad to say about Panera. So normally this would be 5 stars, but this is the sadest cookie I have ever seen! Over-baked and it looks like a young child decorated it. Do better.
  • KH
    Kaila Hogan
    Dec 3, 2025
    1.0
    Coffee machine broken and a ridiculously long wait for half a sandwhich
  • JK
    James K
    Nov 24, 2025
    4.0
    Chicken noodle Bread bowl was good. It needs a little side of soup. Tables and floor needed cleaning.

Frequently Asked Questions About Panera Bread

Does Panera Bread accept reservations?

No, Panera Bread does not accept reservations.

What are the opening hours of Panera Bread in Madison?

Panera Bread is open daily from 7:00 AM to 9:00 PM.