McDonald's

3.4
1876 reviews
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Business Details

6910 Odana Rd, Madison, WI
53719, United States
(608) 820-1112
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6910 Odana Rd, Madison, WI
53719, United States

Hours

Reviews

3.4
1,876 reviews
5 stars
619
4 stars
432
3 stars
329
2 stars
153
1 star
343

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unhelpful management.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and a lack of resolution when problems arose.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and bathrooms, with complaints about trash and sticky floors.

Speed of Service

Customers frequently noted slow service, particularly in the drive-thru, with long wait times for food.

Mixed Experiences

While some customers had positive experiences with friendly staff and good food, these were overshadowed by the negative feedback.
  • TY
    Twilightponylove YT
    Jul 23, 2025
    4.0
    Just your average McDonald's.
  • PE
    Paul Eggers
    Jul 22, 2025
    5.0
    Yes, it's McDonalds and I understand that is not exactly 5 star dining but if you want a McDonald's meal you know what you're getting on that front. The service is always consistent and fast and the food comes out exactly as ordered.
  • JK
    jeff krause
    Jul 19, 2025
    1.0
    Mcds is trying to go out of business. Customer service is devoid at this location.
  • HW
    Halie Williams
    Jul 13, 2025
    1.0
    Horrible customer service. My tee wasn’t sweet, I asked for a different one, respectfully. He refused to give me a new one, said he couldn’t do it, because he knew it was sweet. I asked for a different drink item, he said he couldn’t do that. The proceeds to refuse to give me his name.
  • KW
    Kelly Wright
    Jul 11, 2025
    1.0
    Worst customer service, I’ve experienced at a McDonald’s. I received the wrong sandwich & drink. Had to return to the store. Initially I went through the drive thru. I stood waiting to acknowledge for a few minutes. They definitely saw me as they were giving the Dashers their orders. I eventually called out and got his attention. I told the manager about the wrong items he took the sandwich and said do you something else, as he was bothered that he had to deal with me. I said no I want what I ordered after he gave me the order he showed no compassion, remorse nor did he apologize. I actually asked him about not showing remorse then another employee stepped in and said sorry for the wrong order.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 6910 Odana Rd, Madison?

McDonald's at 6910 Odana Rd, Madison is open 24 hours every day of the week, Monday through Sunday.

Is McDonald's open for delivery and what are the delivery hours?

Yes, McDonald's offers delivery service and delivery is available 24/7, every day of the week.