McDonald's

3.3
1708 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4502 E Washington Ave, Madison, WI
53704, United States

Hours

Reviews

3.3
1,708 reviews
5 stars
525
4 stars
359
3 stars
302
2 stars
158
1 star
364

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and often ignoring customers.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and overall dissatisfaction with how orders were handled.

Food Quality

Feedback indicated inconsistent food quality, with some customers receiving cold or poorly prepared meals.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the dining area and restrooms.

Accessibility Issues

Customers expressed frustration over locked restrooms and the requirement to ask for access, as well as the lack of Wi-Fi.
  • WE
    Westly Everingham
    1 day ago
    1.0
    Change your OIL !!!!! 🤢🤮
  • BA
    Boni Aguirre
    4 days ago
    3.0
    I went through the drive through and order my food.They had my drink order wrong when they told me my order.So I told him what I wanted for a drink when I got my drink it was wrong again.I left at that and left.
  • HA
    Harshal Amin
    Dec 21, 2025
    1.0
    They don’t have the hot beverages ordered. They said they have to clean the machine. When i asked for the refund , they can’t and would substitute the beverage with the cold beverage. Also it is very hard to deal with the staffs at those location, because none of them are able to speak English.
  • JR
    Jake Roberts
    Dec 17, 2025
    1.0
    Continuously misses items in bags, McDonald’s is literally stealing from me not giving my food but taking the money for it, this is the 4th time this McDonald’s can’t get an order right
  • PB
    Pat Banuelos
    Dec 6, 2025
    1.0
    What world needs a requirement to not allow a priorities at an establish to not use accessibility to one's own incompetence of self comfort to a restaurant. If what I'm doing at my table isn't hurting or effecting anyone directly how is it my fault to have to worry about someone else's negligent. Also I was hit by a car at this ugly restaurant.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours, 7 days a week, including for delivery and drive-through services.

What services does this McDonald's offer for ordering food?

They offer curbside pickup, delivery including same day and no-contact options, mobile ordering, and drive-thru services.