Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported poor customer service experiences, including rude staff and unhelpful management.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and items missing from orders, leading to customer frustration.
Food Quality
Feedback on food quality was mixed, with some customers enjoying fresh and hot meals, while others reported old or poorly prepared food.
Cleanliness
While some customers noted cleanliness in the dining area, others reported dirty tables and restrooms.
Mobile App Issues
Several customers experienced problems with the mobile app, including order discrepancies and unresponsive staff when addressing issues.
TJ
Tami Juisto
2 days ago
4.0
Hate having to order at kiosk. And not easy to understand reward points when dining in and ordering inside. So I missed out on my points
JS
José shul
Nov 2, 2025
1.0
The service super bad, never come back here, I told you I don’t want onion and they put onion on my burger, so, and the guys were smoking outside the establishment, that is working? Come on !!!!
DE
Diecast Express
Oct 21, 2025
5.0
The nuggets where warm
BC
Brian Camposeco
Oct 11, 2025
1.0
Placed my order ahead of time. In the time they didn’t acknowledge it at all and wasted my time going there just for them to tell me they won’t serve it anymore and just to cancel it. They had time and decided to ignore it and waste my time.
JG
Jager Gieche
Sep 28, 2025
1.0
Don't come here if you use the mobile app. I was theeatened with the cops being called on me because I calmly and politely refused to cancel my order or move my car when they would not honor an in app order deal I already placed an order with and paid for.
I have screenshots of the deal, my order, my drive through code, my receipt and my card being charged. This meant nothing to them becuase they would not honor the deal. They asked that I cancel the order and place a new one without the deal. The deal was about half off and if I canceled the order i would have to wait 15 minutes before i could use a differnt deal in the app and who knows if they would honor that deal. Not to mention they have my money for up to 7 days to do with as they please while I wait for my refund, that seems fair.
I am done just accepting a loss of my money at no fault of my own due to corprate conglomerates purposely false advertising and bait and switching. This is not the first time this has happened at this location or others. The only reason it is going to be the last time is becuase I am no longer going to be a McDonald's customer.
It probably wont go anywhere but I'm going to be contacting my lawyer for false advertising. If any other restraunt that wasn't a chain had a price on their menu that was incorrect and a customer caught it, they would honor the menu price. Why is this situation any different. Maybe it will turn into a class action like Dollar General with deceptive pricing tactics.
I have been a loyal customer for decades and that will no longer be the case. I will express my dismay with all my friends and family, I will denounce your company on social media and I will do everything in my power to cost you every penny you have cost me over the years.
See you tomorrow with a sign that says "Dont eat here unless you support false advertising" and see you in court!
Thanks for the reply that lacks any kind of apology and gives me extra work on my Sunday.
What are the operating hours of McDonald's at 4020 Milwaukee St, Madison?
McDonald's at 4020 Milwaukee St, Madison, is open 24/7 every day of the week.
Does this McDonald's location offer delivery services?
Yes, this McDonald's offers delivery including same-day and no-contact delivery services.
Can I use the drive-thru at this McDonald's?
Yes, the drive-thru is open 24/7 every day at this McDonald's location.
What payment options are accepted at McDonald's 4020 Milwaukee St?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a mobile app for ordering from McDonald's?
Yes, you can order using the McDonald's App available on both iOS and Android platforms.
What types of services are available at this McDonald's location?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there other dining options near McDonald's on Milwaukee St?
Nearby dining options include Country Kitchen, Quick Chef Inc food truck, Sundown Saloon bar and grill, and Asian House restaurant.
What nearby health services can customers find near McDonald's?
Nearby health services include dentists Patrick Elliott DR, Kent H Killian DR, Chad Schwitters DR, Allen J Skibba DR, and Dental Health Associates of Madison.
Is there a convenient place to fuel and shop near McDonald's?
Yes, Kwik Trip, a convenience store and gas station, is located nearby for your shopping and fuel needs.
Are there any notable nearby services for vehicle care near McDonald's?
Yes, Meineke Car Care for automotive repair and MexMuffler for auto body and parts are nearby.