Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and poor customer service.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor handling of complaints.
Cleanliness
While some customers noted cleanliness in the dining area, others reported unsanitary conditions, particularly in the bathrooms and play area.
Food Quality
Feedback on food quality was mixed, with some customers enjoying fresh meals while others received cold or poorly prepared food.
Mobile App Issues
Several customers experienced problems with the mobile app, including unhonored deals and difficulties with order processing.
TT
TandB Thomas
3 days ago
1.0
Rude and very arrogant. I had to repeat my order three times I got to the window. It was wrong again. Person taking an order was obviously taking on too much. I talked to the manager. He was just as rude as his arrogant. I got a refund, he argued with me the entire time. The manager behaved as though I was a bother and not the reason for him being there. I WILL NEVER CHOOSE THIS SITE AGAIN. Too many other choices to be treated in this manner. Rudeness was over-the-top and will be the downfall of this location. I challenge the owner or cooperate report to ‘stop by” some time unannounced’.
JS
James Schaefer
Feb 23, 2026
2.0
The last few times I was here, it smelled like some combination of sewage and cleaning chemicals. Service is still good.
BB
BDW
Jan 30, 2026
5.0
Super fast and polite staff. Plus there's a gorgeous Hispanic woman who sometimes works the drive thru 🔥.
KK
Kyle
Jan 12, 2026
3.0
The most inconsistent McDonald’s I have been to, some days its super quick and fresh, other days they have people working who seemed to have never been trained to work the drive thru. Although most of people who work the registers/ hand off food are friendly.
JM
Jonathan Mattson
Jan 4, 2026
5.0
This has been my local McDonalds for a few years. They always get my order correct, a double cheeseburger no pickle and a McChicken extra mayo. Fast and friendly service too.
On a random note on all McDonald's: back in the day, I did not order extra mayo on my McChicken, I am not sure if they started using less mayo or if I have become that person who gets extra mayo...
What are the operating hours of McDonald's at 4020 Milwaukee St, Madison?
McDonald's at 4020 Milwaukee St, Madison, is open 24/7 every day of the week.
Does this McDonald's location offer delivery services?
Yes, this McDonald's offers delivery including same-day and no-contact delivery services.
Can I use the drive-thru at this McDonald's?
Yes, the drive-thru is open 24/7 every day at this McDonald's location.
What payment options are accepted at McDonald's 4020 Milwaukee St?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a mobile app for ordering from McDonald's?
Yes, you can order using the McDonald's App available on both iOS and Android platforms.
What types of services are available at this McDonald's location?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there other dining options near McDonald's on Milwaukee St?
Nearby dining options include Country Kitchen, Quick Chef Inc food truck, Sundown Saloon bar and grill, and Asian House restaurant.
What nearby health services can customers find near McDonald's?
Nearby health services include dentists Patrick Elliott DR, Kent H Killian DR, Chad Schwitters DR, Allen J Skibba DR, and Dental Health Associates of Madison.
Is there a convenient place to fuel and shop near McDonald's?
Yes, Kwik Trip, a convenience store and gas station, is located nearby for your shopping and fuel needs.
Are there any notable nearby services for vehicle care near McDonald's?
Yes, Meineke Car Care for automotive repair and MexMuffler for auto body and parts are nearby.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: