Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted rude and unprofessional staff, with many customers experiencing incorrect orders and poor customer service.
Cleanliness
Customers frequently reported dirty dining areas and restrooms, contributing to a negative overall experience.
Order Accuracy
A significant number of reviews mentioned issues with incorrect orders, missing items, and food preparation errors.
Speed of Service
While some customers noted fast service during peak times, many others experienced long wait times and slow responses from staff.
BN
Brittney Norville
Feb 27, 2026
2.0
Went around 9:30 on 2/27/26
The person working the window was extremely rude and they gave me 2 snack wraps containing what I can only describe as "chicken jerky"
I'm not expecting excellence from McDonald's but it'd be nice if the food was edible and our order wasn't theoretically thrown at us.
CP
Crowned Prince
Feb 25, 2026
1.0
This McDonaldt is so disgusting that
they don't even mind you seeing the
drive- thru associate,
go from taking your dirty money to
dipping off into the secret world of
Dirty dining out mode for whatever's
Common sense tells most of us that
this type of reckless./ carekess food
preparation is indicative of Poor food
training and professional ethics ,
No one is holding a standard for others
to follow here, they are but it's far below
the expectations of people born indoors
and who live around soap and water so
today Ill pay for it again with a sore throat
for a while tomorrow who knows ,we must
not be confused about 1 or two positive
reviews in these cases , Im the bad guy
right well say if they were to hire me to
work couldn't I submit an anonymous
review giving the store and people Five
Stars and inject my own name as I go on
referring to myself as a third party ?
School teaches us allot but people will
always be lessons we have to learn for
ourselves .if you don't mind being sick
and broke all the time and wondering
why things can't be better is this it ?
Learn to tell when a meal is prepared to
celebrate your arrival or take your money
and teach you to say you luv it !
This message is to anyone with a ear to
hear it seek those places having
a genuine passion to provide you with
a Quality experience , and extraordinary
Food selection.
And so there's no mix up this review is
aimed at South Park right off the beltline
McDonald's
Where I'm sure travelers who stop here
most will neverlook back. these I have now
resolved to cook it myself problem solved
and hopefully it will get the message out
that we deserve better.
EE
Erica
Feb 22, 2026
2.0
Have been to this location only a couple of times in passing to the hospital from the highway. Each time they have gotten the order wrong, as it will be correct on the screen but wrong when out of the window. Staff is either super shy and afraid of customers or just rude. I am giving a 2 for the fact that the food is super hot and fresh during peak times and lines move quick but other than that it would only be a 1. The drive way is kinda janky but that's also Madison roads but not stellar. I wouldn't say don't go but it's a McDonald's.
WS
Will Sanders
Feb 19, 2026
1.0
Sandra Bullock put up a big sign at this location that said “No Big Bags” because she wanted to prevent Stacy Kennison from getting an exorcism and blessing and ripped her Holy Spirit covering off
DY
DB Yes
Feb 6, 2026
1.0
The GM was extremely rude and unprofessional over a legitimate food quality complaint. Don't go to this mcdonalds of you can afford to drive to a different location, this one is a mess. Their phones dont work frequently, it takes 5-10 minutes for anyone inside to acknowledge you, and the GM claims you're lying if you have a complaint. Wasn't being a Karen or anything.
What are the operating hours of this McDonald's location?
This McDonald's is open 24 hours a day, 7 days a week.
Can I order delivery from this McDonald's and what are the delivery options?
Yes, you can order delivery 24/7 with options including curbside pickup, delivery, same-day delivery, and no-contact delivery.
Does this McDonald's offer a drive-thru service?
Yes, the drive-thru is open 24 hours a day, every day of the week.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Where is this McDonald's located?
It is located at 2402 S Park St, Madison, WI 53713, USA.
Is there a mobile app to order food from this McDonald's?
Yes, you can order through the McDonald's App available on the Apple App Store and Google Play Store.
What nearby places might I visit before or after dining at McDonald's?
Nearby you can visit Centro Guadalupe, a church and concert venue, or relax at Rasta Barista cafe, both within easy reach for a visit before or after your meal.
Are there community services near this McDonald's?
Yes, there are several including Dane County Community Restorative Courts, Latino Professionals Association, Inc., and Centro Hispano close to the restaurant, making it convenient for community errands.
How can I find this McDonald's when using public transit or visiting nearby key locations?
The McDonald's is located near Wisconsin Main Street and Summit Credit Union, making it easy to find when visiting these locations or using nearby transit routes.
What services does this McDonald's offer inside the restaurant?
This McDonald's offers WiFi, mobile ordering, McDelivery, gift cards, and mobile offers to enhance your experience.
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