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McDonald's

3.2
(846 reviews)

Business Details

2733 E Washington Ave, Madison, WI
53704, United States
(608) 240-1665
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2733 E Washington Ave, Madison, WI
53704, United States

Hours

Reviews

3.2
846 reviews
5 stars
242
4 stars
163
3 stars
149
2 stars
79
1 star
213

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences of incorrect orders and poor customer service.

Food Freshness

There were numerous complaints about food not being fresh, particularly fries and other items, with some customers receiving cold or improperly prepared food.

Cleanliness and Environment

The location was criticized for being dirty and having a bad smell, with reports of homeless individuals loitering inside, making it uncomfortable for customers.

Management Issues

Several reviews highlighted poor management practices, including lack of staff training and inadequate handling of customer complaints.

Inconsistent Experience

While some customers praised the food and service, many others had negative experiences, indicating a lack of consistency in service quality.
  • JJ
    JG
    1 day ago
    1.0
    Every time I arrive they ask if I am an uber then make me wait for 10 minutes only to tell me it’s cash only and their systems don’t work.
  • MF
    M F
    Feb 23, 2026
    1.0
    This location is absolutely terrible. I have never once gotten fresh fries from here. I've done everything from straight up asking them to make them fresh to ordering with no salt. They'll straight up just lie to your face. Last night I decided to brave getting food because it was the day before payday. Again soggy fries but this time with a twist, they where salted to hell and back. The burgers I ordered where also destroyed with salt. Makes sense though looking at the employees. The fatigue is real.
  • FR
    Frederick Burdick (Rick)
    Feb 22, 2026
    1.0
    I would not recommend that women or children come to this McDonald’s. The lobby smells horrible. There was nine homeless people sitting in there just hanging out. I was asked if I had change or cigarettes multiple times while I was waiting for my food. I also witnessed two of them exchanging drugs on the table and another couple was vaping inside. Because of How bad the lobby smelled it made me nauseous and I didn’t even eat my food. I just threw it away. I was going to sit there and eat, but even if I decided to there would’ve been nowhere for me to sit because all the tables were taken by individuals that were almost just sitting There. The people that run and manage this location need to remember that they are a food establishment and this is not appropriate for it. I understand they’re homeless and do not have a lot of options to go to, but this is not an excuse to deal with harassment and have to deal with the smells when coming there and being a customer.
  • DD
    Darian Dixon
    Feb 7, 2026
    1.0
    How hard is it to properly take an order of like 4 things? How do you forget an entire meal in the order and then refuse to fix it?
  • HW
    Hannah Wolfe
    Jan 26, 2026
    1.0
    My Uber driver said they already gave my food to the wrong driver and refused to remake it. I called to try and clear up communication and get my food. The man who picked up was immediately rude, not listening to what I was saying, raising his voice and going on about how they never make mistakes. I've worked food service for years and I would never be allowed to talk to a customer like that. Terrible experience.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 2733 E Washington Ave, Madison?

McDonald's in Madison is open 24 hours every day, from Monday to Sunday.

Does this McDonald's location offer a drive-thru service and what are its hours?

Yes, this McDonald's has a drive-thru that operates 24/7, open all day every day.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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