Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported rude and unhelpful staff, with many experiences of incorrect orders and poor customer service.
Food Freshness
There were numerous complaints about food not being fresh, particularly fries and other items, with some customers receiving cold or improperly prepared food.
Cleanliness and Environment
The location was criticized for being dirty and having a bad smell, with reports of homeless individuals loitering inside, making it uncomfortable for customers.
Management Issues
Several reviews highlighted poor management practices, including lack of staff training and inadequate handling of customer complaints.
Inconsistent Experience
While some customers praised the food and service, many others had negative experiences, indicating a lack of consistency in service quality.
JJ
JG
1 day ago
1.0
Every time I arrive they ask if I am an uber then make me wait for 10 minutes only to tell me it’s cash only and their systems don’t work.
MF
M F
Feb 23, 2026
1.0
This location is absolutely terrible. I have never once gotten fresh fries from here. I've done everything from straight up asking them to make them fresh to ordering with no salt. They'll straight up just lie to your face. Last night I decided to brave getting food because it was the day before payday. Again soggy fries but this time with a twist, they where salted to hell and back. The burgers I ordered where also destroyed with salt. Makes sense though looking at the employees. The fatigue is real.
FR
Frederick Burdick (Rick)
Feb 22, 2026
1.0
I would not recommend that women or children come to this McDonald’s. The lobby smells horrible. There was nine homeless people sitting in there just hanging out. I was asked if I had change or cigarettes multiple times while I was waiting for my food. I also witnessed two of them exchanging drugs on the table and another couple was vaping inside. Because of How bad the lobby smelled it made me nauseous and I didn’t even eat my food. I just threw it away. I was going to sit there and eat, but even if I decided to there would’ve been nowhere for me to sit because all the tables were taken by individuals that were almost just sitting There. The people that run and manage this location need to remember that they are a food establishment and this is not appropriate for it. I understand they’re homeless and do not have a lot of options to go to, but this is not an excuse to deal with harassment and have to deal with the smells when coming there and being a customer.
DD
Darian Dixon
Feb 7, 2026
1.0
How hard is it to properly take an order of like 4 things? How do you forget an entire meal in the order and then refuse to fix it?
HW
Hannah Wolfe
Jan 26, 2026
1.0
My Uber driver said they already gave my food to the wrong driver and refused to remake it. I called to try and clear up communication and get my food. The man who picked up was immediately rude, not listening to what I was saying, raising his voice and going on about how they never make mistakes. I've worked food service for years and I would never be allowed to talk to a customer like that. Terrible experience.
What are the operating hours for McDonald's at 2733 E Washington Ave, Madison?
McDonald's in Madison is open 24 hours every day, from Monday to Sunday.
Does this McDonald's location offer a drive-thru service and what are its hours?
Yes, this McDonald's has a drive-thru that operates 24/7, open all day every day.
Can I order McDonald's delivery from this Madison location?
Yes, delivery is available 24/7 through their website or mobile apps, including same-day and no-contact delivery options.
What payment options are accepted at this McDonald's?
They accept various payment methods including American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does this McDonald's offer?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
How can I place an order using McDonald's app for this location?
You can order through the McDonald's App available on iOS and Android or via the quick links provided online.
What is the address and contact number of this McDonald's?
The address is 2733 E Washington Ave, Madison, WI 53704. You can call them at +1 608-240-1665.
What nearby places can I visit along with McDonald's at 2733 E Washington Ave?
You can visit the Islamic Center of East Madison, Madison Public Health Department, and the Madison Public Library - Hawthorne Branch nearby.
Are there any grocery or specialty food stores close to this McDonald's location?
Yes, nearby are Christine's Kitchens, a grocery store and supermarket, as well as Market Market Madison, a farmers market with fresh fruits and vegetables.
What options do I have for banking or financial services near McDonald's?
There are multiple PLS Loan Store locations as well as PLS Check Cashing nearby for banking and check cashing services.
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