McDonald's

3.2
839 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2733 E Washington Ave, Madison, WI
53704, United States

Hours

Reviews

3.2
839 reviews
5 stars
241
4 stars
161
3 stars
149
2 stars
79
1 star
209

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff, particularly during late-night hours.

Food Quality

Inconsistent food quality was noted, with some customers receiving cold or improperly prepared items.

Customer Experience

Several reviews highlighted poor customer service experiences, including rude interactions and lack of assistance from management.

Staff Performance

While some staff members were praised for their friendliness and hard work, many reviews pointed out a lack of training and professionalism among employees.
  • PP
    peter
    2 days ago
    2.0
    Forgot my coffee and took some time Saturday morning. Maybe they’re short staffed
  • LW
    Leslie White
    Dec 30, 2025
    3.0
    Do not get that blue cosmo drink unless you want it to bust all over you when you put the straw in. It went everywhere in my car!!!
  • TZ
    Ted Zoromski
    Dec 25, 2025
    1.0
    Shame on this location for not posting hours for the holiday! Went on xmas eve 2025 and there was a line of cars at the drive thru at 9pm. I figured they were busy due to other food joints being closed. Mind you the order screens and kitchen lights and signage were on. After 5 minutes of waiting to have an order taken, the car in front of me pulled up to the pick up window and looked inside to find there was NOONE inside the kitchen. The crew had abandoned their posts and left everything on. People had placed mobile orders were in line to pick up their food. There were no signs posting reduced holiday hours so this location should've been open 24 hours. If you leave for the night, they should've turned off the signs and menu boards and disabled mobile ordering. This location sucks on a normal night..service is extremely slow and food is often cold. Do better mcdonalds.
  • DS
    Debra Skaife
    Dec 20, 2025
    2.0
    Loud,kids trashing the place,vaping inside even when asked not to. No Respect for other customers!! Or Staff!! Staff was doing the Very Best to keep up,very kind. The mess they had when those kids left...WOW soda poured all over tables and benches,garbage left everywhere! I would not allow that many in at a time! Noon time ,school kids probably from East. Very Disappointing for us and Staff.
  • MW
    Mr Easy Wins
    Nov 15, 2025
    2.0
    this location is 24-hours and always business with customers. Last night, however this young lady, Andrea was tasked with running the entire store herself. She didn't know how to work the kitchen to make the food from the late night menu. She had a great attitude although she could only serve fries and chicken nuggets. which the cook made a large batch before they left Andrea, for the night. Cars were leaving in disbelief at the incompetence in McDonald's integrity to not only their customers but to more importantly, their staff who have to serve their staff. this is unacceptable and the owners of this location needs to do better. Great job Andrea, for having a fighters spirit and not leaving out like your team left you. It was before 2am when I pulled up so I know she had a long night and I hope they give this young lady her own store. Super Andrea!!

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 2733 E Washington Ave, Madison?

McDonald's in Madison is open 24 hours every day, from Monday to Sunday.

Does this McDonald's location offer a drive-thru service and what are its hours?

Yes, this McDonald's has a drive-thru that operates 24/7, open all day every day.