McDonald's

2.8
1145 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2901 Dryden Dr, Madison, WI
53704, United States

Hours

Reviews

2.8
1,145 reviews
5 stars
230
4 stars
169
3 stars
232
2 stars
141
1 star
373

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, long wait times, and frequent order mistakes.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and unsanitary conditions.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Food Quality

Customers expressed dissatisfaction with the quality of food, noting that items were often cold, overcooked, or not fresh.

Management Issues

Several reviews pointed to poor management practices, including lack of staff training and inadequate customer service.
  • LL
    Lydia
    1 day ago
    2.0
    Would have given this place a 1 star but there's one worker who is very Nice. All the other workers are mean and sad, the bathrooms and floor are very messy. Most of the staff don't give you the food unless you go up and ask. It says pick up for a reason, not go up. Still go here often because it's cheap and the only McDonald's near me. This place needs improvement.
  • B6
    Braap 608
    Nov 6, 2025
    1.0
    The worst McDonald’s ever they always mess up your order and food is always old and gross or not fully cooked and every time I have and others have eaten here has gotten sick. You go to try to get your order right and it will take 20 mins before you get help.
  • NM
    Nick Mills
    Nov 4, 2025
    5.0
    I’ve always been very impressed by this McDonald’s! The service is always very fast and considering where they are at in town, they keep the areas clean and safe.
  • DC
    Dana Callgreen
    Oct 18, 2025
    1.0
    Worst McDonalds i have ever been too - employees playing and twing with long hair down to waist over the food where they the get the food ready to serve. Food sat there for over 10 - 14 minutes before I realized my number was called even though I requested table delivery and then an employee took the food out of the bag and was going to serve it to me after it was sitting there for long time and was already cold. The establishment was very filthy food, papers, ice cream under all tables including in front of the garbage receptacles. Only 3 other patrons (being a mother with 2 children) were in the establishment - no reason as to why this place was a pigsty - will never return to this place ever again
  • JK
    Joni Kjear
    Oct 16, 2025
    2.0
    I never thought McDonald's could mess up a fish sandwich . The employees frequently have a crappy attitude... And the fish sandwich I ordered on about October 3rd around 3:00 p.m. was the driest, most overcooked and possibly freezer burnt sandwich I've ever had in my life. 🤮

Frequently Asked Questions About McDonald's

What are the drive-thru hours at McDonald's on Dryden Drive?

The McDonald's drive-thru on Dryden Drive is open daily from 5:00 AM to midnight.

Can I use delivery services at McDonald's on Dryden Drive?

Yes, McDonald's offers delivery services every day from 5:00 AM to midnight with options like same-day and no-contact delivery.