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Jimmy John's

3.3
(131 reviews)

Business Details

527 State St, Madison, WI
53703, United States
(608) 255-0301

About

Sandwich Restaurant

Location

Jimmy John's
527 State St, Madison, WI
53703, United States

Hours

Reviews

3.3
131 reviews
5 stars
54
4 stars
14
3 stars
12
2 stars
17
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and mishandling of orders.

Delivery Issues

Many customers experienced significant delays in delivery times, often exceeding an hour, which contradicts the advertised 'freaky fast' service.

Food Quality

While some customers praised the food as delicious, others reported issues with incorrect orders and food presentation.

Staff Behavior

Several reviews mentioned unprofessional behavior from staff, including vaping in front of customers and being dismissive.

Positive Experiences

Despite the negative feedback, some customers had positive experiences with friendly staff and quick service on certain occasions.
  • BF
    Bob La flame
    Dec 7, 2025
    1.0
    0/5. the assistant manager, who i am pretty sure gave me a fake name, told me this store doesn’t do deliveries for cash. i literally order from this store every weekend and pay cash for delivery. when i advised the person of this, i was told that it never happened. so they called me a liar essentially then claimed that there are no delivery bikers at the store. assistant manager should not be a manager at all. the person escalated the situation, offered no real solution, i never got the food, and was disrespected for no reason. don’t eat here.
  • FC
    Frances Carroll
    Oct 20, 2025
    3.0
    (Not super fast - and I say that after having worked at a JJ’s before) they did however know what “jimmy it up” meant and sandwich was 10000x better than subway.
  • SS
    stina
    Oct 1, 2025
    3.0
    Delicious food, super quick
  • SP
    shannon peterson
    Aug 31, 2025
    5.0
    Very easy to order. Adds extras for free and leaves the center bread in. Staff very friendly and happy to be working. The bread is soft and moist with a crunchy crust. Vegetarian is delicious. Crispy veggies and creamy cheese.
  • NN
    Nate
    Aug 30, 2018
    1.0
    I order a sandwich in store, then the two idiots working proceeded to make the orders of the 4 people behind me, and if I hadn't gone up to them and told them they missed my order I doubt I wouldve ever gotten it. Plus the guy who took my order made it obvious that he hated his job. It's amazing that two people could screw up making a sandwich so bad, what idiots. I wish I could give 0 stars.

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