Jimmy John's

3.3

132 reviews

Business Details

Sandwich Restaurant

Jimmy John's

527 State St, Madison, WI

53703, United States

Monday10:00 AM - 11:00 PM

Tuesday10:00 AM - 11:00 PM

Wednesday10:00 AM - 3:00 AM

Thursday10:00 AM - 3:00 AM

Friday10:00 AM - 3:00 AM

Saturday10:00 AM - 3:00 AM

Sunday10:00 AM - 11:00 PM

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3.3

132 reviews

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1 star

AI-generated from recent customer reviews

Numerous reviews highlighted poor customer service, including rude staff and mishandling of orders.

Many customers experienced significant delays in delivery times, often exceeding an hour, which contradicted the advertised 'freaky fast' service.

While some customers praised the food as delicious, others reported issues with incorrect orders and food presentation.

Several reviews mentioned unprofessional behavior from staff, including vaping in front of customers and being dismissive.

Customer experiences varied widely, with some praising the speed and quality while others reported frequent mistakes and slow service.

BF
Bob La flame
Dec 7, 2025
1.0
0/5. the assistant manager, who i am pretty sure gave me a fake name, told me this store doesn’t do deliveries for cash. i literally order from this store every weekend and pay cash for delivery. when i advised the person of this, i was told that it never happened. so they called me a liar essentially then claimed that there are no delivery bikers at the store. assistant manager should not be a manager at all. the person escalated the situation, offered no real solution, i never got the food, and was disrespected for no reason. don’t eat here.
FC
Frances Carroll
Oct 20, 2025
3.0
(Not super fast - and I say that after having worked at a JJ’s before) they did however know what “jimmy it up” meant and sandwich was 10000x better than subway.
SS
stina
Oct 1, 2025
3.0
Delicious food, super quick
SP
shannon peterson
Aug 31, 2025
5.0
Very easy to order. Adds extras for free and leaves the center bread in. Staff very friendly and happy to be working. The bread is soft and moist with a crunchy crust. Vegetarian is delicious. Crispy veggies and creamy cheese.
PD
Paul D
Aug 29, 2025
1.0
App sucks. Sandwiches fall apart and are messy and soggy. They added a "Fan Feast Box" and it costs more than if you bought the items individually. Clearly scummy people run Jimmy Johns.