Location.com logo
Brand Certified

Jimmy John's

3.1
(234 reviews)
Get DirectionsOrderMenuCallWebsite

Business Details

6130 Mineral Point Rd, Madison, WI
53705, United States
(608) 231-2500
https://locations.jimmyjohns.com/wi/madison/sandwiches-232.html

About

Sandwich Restaurant

Location

Jimmy John's
6130 Mineral Point Rd, Madison, WI
53705, United States

Hours

Reviews

3.1
234 reviews
5 stars
89
4 stars
26
3 stars
20
2 stars
18
1 star
81

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently reported that the location is understaffed, leading to long wait times and poor service.

Delivery Problems

Numerous reviews highlighted significant delays in delivery times, with some customers waiting over two hours for their orders.

Customer Service

Feedback indicated a mix of friendly and rude staff interactions, with many customers expressing frustration over unhelpful responses and lack of accountability.

Order Accuracy

Several customers experienced issues with incorrect orders, missing items, and poor food quality, leading to dissatisfaction.

Inconsistent Hours

Customers noted that the store often closed earlier than advertised, leading to confusion and wasted trips.
  • DG
    David Grindle
    Jan 4, 2026
    5.0
    Really kind and considerate employees
  • HF
    Hunter Feiteira
    Jan 4, 2026
    3.0
    Just went to get my chicken wrap replaced. Staff was extremely nice and offered a remake. However I learned that the employees there are new to the company. Seems the GM hasn't been staffing very well if he thinks its acceptable to put 2 rookies together with no oversight.
  • JS
    Jenny Schmitz
    Dec 11, 2025
    1.0
    Ordered online for delivery. Took an hour and a half to get food. Hot sandwich was cold, ice melted in soda, etc. Was told that because I did not tip the driver, that they needed a third party to deliver meal. Not a happy customer.
  • DX
    Doctress Julia X.
    Oct 14, 2025
    1.0
    Ordered delivery for my lunch break at work only to have it cancelled 5 minutes before it was delivered because the location is closed. They show open on Google Maps and open in the Doordash app. They are not open. Never ordering from here again.
  • JJ
    Joe Jung
    Oct 11, 2025
    2.0
    Understaffed. They were trying their best, but it shouldn’t take over 45 minutes to make 3 sandwiches.
Read more reviews on Google

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
Google
+100
Others