Jimmy John's

3.1
233 reviews

About

Sandwich Restaurant

Location

Jimmy John's
6130 Mineral Point Rd, Madison, WI
53705, United States

Hours

Reviews

3.1
233 reviews
5 stars
88
4 stars
26
3 stars
20
2 stars
18
1 star
81

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported extremely long delivery times, with some waiting over two hours for their orders.

Staffing Problems

Many reviews highlighted understaffing, leading to slow service and unpreparedness to handle orders.

Customer Service

Customers frequently experienced rude interactions and poor communication, especially when trying to resolve issues with their orders.

Inconsistent Hours

Several customers noted that the store often closed early or was not open during advertised hours, leading to frustration.

Food Quality

Mixed reviews on food quality, with some customers praising the sandwiches while others complained about incorrect orders and stale ingredients.
  • DG
    David Grindle
    Jan 4, 2026
    5.0
    Really kind and considerate employees
  • HF
    Hunter Feiteira
    Jan 4, 2026
    3.0
    Just went to get my chicken wrap replaced. Staff was extremely nice and offered a remake. However I learned that the employees there are new to the company. Seems the GM hasn't been staffing very well if he thinks its acceptable to put 2 rookies together with no oversight.
  • JS
    Jenny Schmitz
    Dec 11, 2025
    1.0
    Ordered online for delivery. Took an hour and a half to get food. Hot sandwich was cold, ice melted in soda, etc. Was told that because I did not tip the driver, that they needed a third party to deliver meal. Not a happy customer.
  • DX
    Doctress Julia X.
    Oct 14, 2025
    1.0
    Ordered delivery for my lunch break at work only to have it cancelled 5 minutes before it was delivered because the location is closed. They show open on Google Maps and open in the Doordash app. They are not open. Never ordering from here again.
  • JJ
    Joe Jung
    Oct 11, 2025
    2.0
    Understaffed. They were trying their best, but it shouldn’t take over 45 minutes to make 3 sandwiches.