Five Guys

4.1
896 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 2253 Zeier Rd in Madison is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
2253 Zeier Rd, Madison, WI
53704, United States

Hours

Reviews

4.1
896 reviews
5 stars
492
4 stars
188
3 stars
94
2 stars
50
1 star
72

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the burgers and fries for being delicious and fresh, though some noted inconsistencies in quality and preparation.

Service Issues

Several reviews highlighted problems with order accuracy and slow service, with some customers experiencing long wait times and incorrect orders.

Pricing Concerns

Many customers felt that the prices were high for the portion sizes and quality, leading to mixed feelings about the overall value.

Staff Performance

While some customers appreciated friendly and helpful staff, others reported unprofessional behavior and poor management experiences.

Cleanliness

Feedback on cleanliness was mixed; some found the restaurant clean and well-maintained, while others noted dirty tables and floors.
  • AH
    Andy Hughes
    1 day ago
    1.0
    Not worth the money. I door dashed with a 2 for 1 deal. The free burger went into the trash.
  • ML
    Mr. Darl Lunde
    Dec 20, 2025
    5.0
    Awesome place and awesome food. I mistakenly ordered for the wrong time but they accommodated my mistake. I like beer. I had the double bacon burger and BLT With fries
  • JA
    Jonathan Aivazis
    Dec 13, 2025
    5.0
    Latisha was exceptional with a bright smile and calm demeanor. My shake knocked me socks off and the burger was pleasant and cooked properly. Eric is a grill expert. Thanks you for exceeding my expectations!
  • JJ
    James Johnson
    Oct 15, 2025
    5.0
    First experience here and it was great. Counter Crew Member Trellanie T, was amazing and very hospitable towards my boy and made his experience worth remembering. Great sandwich and the fries alone are worth coming back fire.
  • JS
    Js Sj
    Sep 1, 2025
    1.0
    I've only been to the franchise twice in my life. This last time I tipped 20% up front, to pick up my own food at the counter while being yelled at by the manager. About $70 for family of 3. But on a positive note, the first time I went in some other state many years ago go, it was a very good burger.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.