Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Madison, WI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Many customers reported rude and unhelpful staff, with multiple instances of poor service and negative attitudes from employees.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and long wait times for mobile orders.
Cleanliness
Several customers expressed concerns about the cleanliness of the location, mentioning dirty conditions and unsanitary practices.
Food Quality
Feedback indicated inconsistent food quality, with complaints about stale donuts and poorly prepared food items.
Staffing Issues
Many reviews pointed to understaffing as a significant problem, leading to slow service and overwhelmed employees.
KS
Kkaim S7
Dec 6, 2025
1.0
Very Rude stuff mostly ⚫️Very bad service always make mistake and give wrong other am done with this store
And this store is absolute trash 🚮
B4
barb 4life
Nov 21, 2025
1.0
Very rude employees, never have bagels, always out of donut flavors. They always have an attitude when going through the drive thru.
MW
Madeline Wooten
Nov 12, 2025
3.0
I love Dunkin’ Donuts!! And I love the new winter menu, especially the wicked donuts and drinks. I normally go to the park st location but they said they were out of cookie butter which is what I really wanted. So I decided to check out this location. I called them to check if they had cookie butter and they didn’t answer. We went anyways because it was close. I wanted to use my app so we mobile ordered while sitting in the building. I ordered a cookie butter latte, a sandwich, and 10 ct of the munchkins. My friend and I got our sandwiches after a couple minutes of minutes but never got our drinks or my donuts. We had to ask after 20 minutes of waiting and watching the employees on their phones. They were out of cookie butter so I had to get a different drink so maybe they need to put a sign up because that was disappointing. It didn’t say sold out on the app. I understand it’s my bad for not asking before ordering. They didn’t give me any of the wicked munchkins, (I assume they were out) and they were the stalest donuts I’ve ever eaten in my life. I bit into a powdered sugar one and it crunched so loud my friend could hear me. I had to throw them away because they were very bad. While I was there the phone rang multiple times and nobody answered it even though they were not busy. It was probably the worst experience I’ve ever had at a Dunkin’ Donuts and I will be only going to the Park st location from now on.
CS
Chelcie Swenson
Nov 8, 2025
1.0
This is the absolute trashiest Dunkin’ Donuts I’ve ever been to. The employees have zero idea how to do their jobs and don’t even know how to call their manager. They claimed they didn’t have my order and accused me of sending my order to the wrong store. Then showed them my order on the app and he said “oh we don’t even have that anyways”. So I said “no worries, I’d like a refund then please” and he immediately said “no one here knows how to do that, you’ll have to do it through the app”. I will be following up with the manager on Monday along with corporate because they should have people working that know how to at least complete a refund. This is why I go to Starbucks and will NEVER ever go back to a Dunkin’ ever again, ESPECIALLY this one.
MS
McKayla Schroeder
Nov 5, 2025
1.0
Everytime I go they are almost always rude. I went in today around 12:15 and I told my order at a normal pace and he yelled at me to slow down and asked if I knew how a drive through worked. Then I got to the window they told me the total he then took my card and tipped themselves. (It says so on my receipt and my total went up. I normally tip but today I wouldn’t have cause they were rude I also used to work at a Dunkin so ik how it works) they didn’t even ask if I wanted to tip he just did it. I then tried to call the store and it didn’t even ring and said voicemail not set up yet. Oh and my food was burnt. Never coming back. Avoid this one
What are the operating hours for this Dunkin' location in Madison, WI?
This Dunkin' location in Madison, WI is open daily from 5:00 AM to 8:00 PM.
What types of meals can I get at this Dunkin' store?
You can enjoy breakfast, lunch, and brunch at this Dunkin' location.
Does this Dunkin' offer delivery and curbside pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
How can I order ahead from Dunkin' for a faster pickup?
You can order ahead using the Dunkin' mobile app available on the App Store and Google Play, or use their online order link.
What special drinks are available during the holiday season at this Dunkin'?
During the holiday season, try new drinks like the Cookie Butter Cloud Latte and Berry Sangria Refresher, along with returning favorites like Peppermint Mocha and Toasted White Chocolate Signature Lattes.
What types of food specialties does this Dunkin' offer?
This Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Is there a drive-thru available at this Dunkin' location?
Yes, this location has a drive-thru service for quick and convenient orders.
Which nearby places can I visit before or after stopping at Dunkin'?
You can visit nearby places such as Firehouse Subs for sandwiches, Pizza Pit for pizza, or Licari's Bar & Grill for American cuisine and drinks.
Is public transit available near Dunkin' to help customers get there?
While there is no direct mention of transit stations nearby, knowing that nearby spots like Firehouse Subs and Pizza Pit are close can help orient customers to find Dunkin' easily.
Are there fitness or health-related facilities close to this Dunkin'?
Yes, nearby you can find Madtown Fitness for gym activities and Specialty Care Free Clinic for health services, making Dunkin' a convenient stop for a coffee or snack during your errands.