Dunkin'

3.6
718 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Madison, WI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
739 S Gammon Rd, Madison, WI
53719, United States

Hours

Reviews

3.6
718 reviews
5 stars
329
4 stars
129
3 stars
58
2 stars
54
1 star
148

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and mistakes with orders.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, leading to customer frustration.

Food Quality

While some customers enjoyed the coffee and donuts, others reported issues with food quality, such as cold or burnt items.

Staff Friendliness

There were mixed reviews on staff friendliness, with some praising the service while others experienced rudeness.

Operational Issues

Customers expressed concerns about long wait times, understaffing, and early closing times.
  • PP
    peter
    Nov 16, 2025
    4.0
    Despite the crazy rush, I was in and out pretty quick
  • JJ
    jenna
    Nov 7, 2025
    1.0
    Had the worst experience there yesterday night. I did a mobile order at 7pm for two drinks, I get to the drive thru window and it says they are closed, someone asks me if I was there for a pickup order and i said yes and they rudely told me to pull foward, he handed me my drink and closed the door and walked away. I was still waiting for my second drink and someone came to the window and asked what I was still waiting for and I told them I was waiting for my 2nd drink. He finally gave me my other drink and I told him that the first drink he made me was made incorrect as it didn’t have the cold foam or the cookie crumble, he just looked at me and asked what was wrong with it as if you couldn’t tell by just looking at it, I don’t know seems like dude really hates his job and life. he fixed the drink and handed it back and didn’t even say one word, slammed the door shut and walked away. didn’t even get straws lol. Was a man with long dreads, honestly hope your day gets better bro
  • SC
    Samantha Clear
    Nov 6, 2025
    5.0
    Goods vibes, good drink
  • AV
    Alexis Vogt
    Sep 20, 2025
    1.0
    My friend and I stopped in and spent over $20 on food and drinks, and the experience was really disappointing. To start, the staff wasn’t very friendly. My friend ordered through the app, and when we got to the drive-through, the order wasn’t even ready. After waiting, we finally got the food, but it was missing the bacon. We went inside to ask about it, and instead of remaking the sandwich, they just handed us a tiny portion of bacon on the side (picture included). On top of that, my coffee was made wrong—there was no French vanilla syrup in it. The lady at the counter just took my cup (with my straw already in it), poured in two pumps of syrup, and handed it back. No offer to remake it properly. For the amount of money we spent, the customer service was really lacking, and the overall experience was frustrating.
  • MW
    Mark Weber
    Sep 16, 2025
    1.0
    Had some Dunkin points to redeem an was in town for several days. Drive Through service and walk in service. Used to the Dunkin app to place an order for coffee and cream. Made the request while shopping in the area. Arrived and parked. Walked in and the order was not ready. Had to flag down an employee and they said I don't know. Ask a second one and this one took ownership of the order. Yeah, it was hot and smelled good. Left the store and has the long drive and enjoyed the coffee as I traveled. The issue was the secret ingredient added. COFFEE GROUNDS. About an inch in the bottom of the cup. One and some at this joint. Attempted to contact the store and the corporate office. No response.

Frequently Asked Questions About Dunkin'

What are the operating hours of the Dunkin' at 739 S Gammon Rd, Madison, WI?

Dunkin' at 739 S Gammon Rd, Madison, WI is open daily from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and how can I order?

Yes, delivery is available. You can order using the Dunkin' app or through their online order page linked on their website.