Chipotle Mexican Grill

Reviews

• EO

  E Oyestep

  5 days ago
  1.0
  I've been to this location twice now and I wanted to love it because it has the pick up drive thru window. However, the food was poor quality both times (I thought the first time was just a fluke). The second time, they shoved the bag at me so quickly I almost dropped it and when I got home, half the beans and rice was in the bottom of the bag. And I know they would have noticed it when they put the box into the bag so it's frustrating they didn't give a new bag and replace the stuff that fell out. Overall just a poor experience both times and I'm not even that picky of a person.
• YB

  Yang BWI

  6 days ago
  1.0
  I made an online order twice, both times there's barely beans and chicken only rice lettuce and sour cream this ia so being dishonest for people who pay money to get good amount of protein after a long day of work. Smh!! Something needs to be done. Thank You!
• AM

  Andres Moreno

  Mar 6, 2026
  1.0
  They close at 11pm but run out of a bunch stuff at 9.45pm. AND of course, their app will let you to place the order anyway, you will be charged to then be told by the store they are sorry for not providing you with the product you already paid for, qnd they cannot do refunds on online orders AND of course, the app doesn't have a refund or edit feature after you place the order. Great job CMG
• MB

  Maria Blechl

  Feb 19, 2026
  1.0
  I wouldn’t trust the food here as safe ever. I should’ve learned my lesson when I got sick here a while ago. I placed an online order. Went to the drive-thru. Two employees prioritizing cleaning instead of customer service walked past me and didn’t ask for my name. The third employee asked my name and then checked in with the front and said my order was being made. 10 minutes later one of the employees that originally ignored me asked for my name and yelled to the front for an update. She then, while laughing, said “Make the order!” proving that they had indeed not started to make the order and that poor customer service is a joke to the team. I walk in since I have no evidence that they will start my order. I wait patiently for the people who ordered far after me to get their food and state my name for the third time. They still have not started my order. The food bins full of meat are on the counter and not on the heaters as the person assigned to my order looks around for the right bins and as meat has been sitting at room temperature for an unknown amount of time. The focus seemed to be on cleaning up versus keeping the food safe or serving customers. Getting out right at 11 was noticeably on everyone’s minds starting at 9:45. At least disrespect customers in the back and not right in front of their faces. They did not seem interested in placing the bins back on the heater so it’s possible that they stayed there the rest of the night. I’m not sure why intensive cleaning is occurring when they were still open for ordering for over an hour after. They probably never put them back the rest of the night. The manager they brought out stated that refunds only go through the app, however, it is not clear at all how to submit for one on the app. When I asked for a name to report due the food safety concerns and poor customer service, he did not provide one. So I guess employees at Chipotle are not held responsible for their actions. I don’t expect much from Chipotle in general, but dear goodness can we at least pretend to do our jobs and care about food safety?
• SV

  Stephanie Voller

  Feb 18, 2026
  1.0
  There was a mix up that lead to terrible service. I googled Chipotle to order online and in a mix up ordered from Qdoba without realizing it. (Which is totally my bad.) I went to Chipotle and was waiting for my order to come out for AN HOUR before anyone checked on the order. The cashier after 20 minutes and 40 minutes SAID she was checking on my order and asked for my name. She went and ACTED like she was checking on my order and reassured me that "they were working on it". THEY WERE NOT WORKING ON IT. I probably would have realized my mistake earlier had she actually looked and seen there was no order with my name. TERRIBLE SERVICE for not actually checking on things and lying that they had. Please heart if you read this so I feel assured I'm not ranting to the void lol <3