Business Details
About
Mexican Restaurant
Chipotle West Towne is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.1
415 reviews
5 stars
133
4 stars
74
3 stars
31
2 stars
36
1 star
141
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, unhelpful staff, and rude interactions.
Cleanliness
Many reviews highlighted the restaurant's unclean conditions, with dirty tables and floors being a common complaint.
Portion Sizes
Customers frequently noted inconsistent and inadequate portion sizes, particularly with protein servings.
Food Quality
While some customers enjoyed the food, there were complaints about food being cold, old, or improperly prepared.
Positive Staff Experiences
A few reviews praised specific staff members for their excellent service and friendliness, indicating that positive experiences do occur.
- MLMatias Lauryssens6 days ago1.0The worst. Order was 30 minutes late.
- NMNoel MillerNov 8, 20255.0Drive through is amazing. Always well timed. Double check your order (just good habit) but 99% of the time it's correct and hot!
- ZZZelicitaOct 19, 20255.0So good
- SSSie SarOct 14, 20252.0Very disappointing experience. We walked in to an empty restaurant with 4 people working. They all saw us and did nothing. We waited a few minutes and just left. It's always been average there and not clean compared to others. If you don't care about greeting or acknowledge us, you don't care about our business.
- SDSebastian DSep 30, 20251.0Went in at 9:45 pm, knowing that they close soon so I had my order ready. I walked in and made my way to the line to order, saw there was no chicken available, leftover/dried steak and salsas missing/put away. Not a single employee looked at me or said acknowledged me. I stood there awkwardly for about two minutes as the person on the line began to wash their hands, and felt like I was not welcomed whatsoever. Slightly surprised when I saw the extended hours (now open till 11 pm)- what’s the point if you’re made to feel like you’re not welcome for trying to order food at 9:45 pm? Skip this restaurant unless you want to be mean mugged.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in West Towne offer?
Chipotle West Towne serves customizable Mexican-inspired fast-casual dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced and wholesome ingredients.
What are the operating hours for Chipotle Mexican Grill in Madison at 7066 Sligo Dr?
Chipotle West Towne is open every day from 10:45 AM to 11:00 PM.
Does Chipotle West Towne offer pickup and delivery services?
Yes, customers can choose in-store pickup or delivery services for their orders at Chipotle West Towne.
How can I order food online from Chipotle West Towne?
You can order online through the Chipotle website at https://order.chipotle.com/ or via the Chipotle app available on the App Store.
What is the contact phone number for Chipotle Mexican Grill at 7066 Sligo Dr?
You can call Chipotle West Towne at +1 608-820-2492 for inquiries or orders.
Where is Chipotle Mexican Grill located in Madison?
The restaurant is located at 7066 Sligo Dr, Madison, WI 53717, in the West Towne area of Dane County.
Are there any nearby restaurants where I can explore other dining options near Chipotle West Towne?
Yes, nearby dining options include City Barbeque for barbecue, MOD Pizza for pizza lovers, Crisp & Green for health-focused meals, and Pancheros Mexican Grill if you want more Mexican cuisine.
Is there convenient transit or shopping near Chipotle West Towne for customers visiting the area?
Customers can find shopping and conveniences like WolfPack Grab 'N Go for groceries and AT&T for mobile phone accessories near Chipotle West Towne, enhancing the visit experience.
What healthcare facilities are close to Chipotle West Towne?
Nearby healthcare options include UW Health West Towne Clinic and several physicians such as Kayla Christensen, PA, providing convenient access to medical services.
Does Chipotle West Towne support any dietary or ethical food practices?
Yes, Chipotle follows its "Food with Integrity" principles by using only real ingredients and sourcing from farms that adhere to humane and sustainable practices without artificial colors, flavors, or preservatives.