Chipotle Mexican Grill

3.8
676 reviews
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Business Details

4000 University Ave, Madison, WI
53705, United States
(608) 233-4305
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Shorewood Hills is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4000 University Ave, Madison, WI
53705, United States

Hours

Reviews

3.8
676 reviews
5 stars
315
4 stars
144
3 stars
81
2 stars
49
1 star
87

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted poor cleanliness, with dirty tables, overflowing trash, and unsanitary food prep areas.

Service Quality

Customer service experiences varied widely, with some staff being friendly and helpful, while others were reported as rude or dismissive.

Food Quality

Food quality was inconsistent, with reports of cold food, incorrect orders, and small portion sizes, particularly for protein.

Overall Experience

Many customers expressed disappointment with their overall experience, citing issues with order accuracy and staff attitudes.

Positive Highlights

Despite the negatives, some customers praised specific staff members and noted good food quality on occasion.
  • CL
    ChouFeng Lee
    Oct 26, 2025
    1.0
    forgot my gauc
  • JJ
    Jennifer Johnson
    Sep 19, 2025
    2.0
    Went at 10:40pm, all the hot food was pulled out the hot box, it was drained and completely clean. I know that means it has been out for at least 30 minutes. Still got food and within the 5 minute drive home and the 5 minutes it took me to sit and eat, my rice and meat was ice cold. Complete loss of appetite and I will not be coming back. Worker was nice at least
  • MM
    Max
    Sep 15, 2025
    1.0
    My burrito order with double protein had me searching for protein in my order. Wasn’t too busy on a Friday evening, yet it was difficult to find a table that was clean.
  • MS
    Mathe sharvadze
    Sep 9, 2025
    5.0
    Clean place, nice staff, delicious chipotle!
  • BO
    Bella Orozco
    Aug 29, 2025
    5.0
    honestly have never had a better Chipotle experience than when I’m in the hill dale Chipotle. they just do something that makes this place so far above the rest. I can eat at other chipotles and it’s just never as good. the rice, the guac, the serving size: perfect every time. somehow every time I’m in madison I’m transported here. they were there for me when Liam Payne died. they were there for me when I failed exams. they’re the father I never had, my ultimate support system. this review truly doesn’t encapsulate how much I love this location. thank you chipotle <3.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill Shorewood Hills?

Chipotle Mexican Grill Shorewood Hills is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill Shorewood Hills located?

It is located at 4000 University Ave, Madison, WI 53705, across from Target on University Ave.