Business Details
About
Mexican Restaurant
Chipotle East Towne is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
1,443 reviews
5 stars
594
4 stars
288
3 stars
158
2 stars
122
1 star
281
What are people saying?
AI-generated from recent customer reviews
Cleanliness
The restaurant consistently received complaints about being dirty, with reports of trash on the floor, unclean tables, and filthy bathrooms.
Customer Service
Many customers noted rude and unhelpful staff, with reports of employees appearing annoyed and rushing orders.
Food Quality
There were numerous complaints about food quality, including stale chips, old guacamole, and inconsistent portion sizes.
Order Accuracy
Customers frequently reported missing items from their orders and issues with online orders not being fulfilled correctly.
Overall Experience
The overall sentiment was negative, with many customers expressing disappointment and stating they would not return to this location.
- CFCain FowlesNov 16, 20252.0Don’t order online. They give kid portions👎🏼
- MPMaxson PionkeNov 14, 20251.0Could not help me out and dodged questions to not refund me
- AMAmanda MillerNov 11, 20253.0Dining tables, drink area and service counter all messy and out of items. Out of shredded cheese and mew sauce.
- AAAndrea ArrasNov 2, 20255.0Great portions, great quality
- TSTim SeilerSep 29, 20251.0First one star I've given I think ever. Three in our party, nobody got lettuce because THEY WERE OUT OF LETTUCE! My wife pointed and asked if they had lettuce over at that OTHER station, which is located across from the regular prep bar the customers stand in front of when ordering. She was told "no, that lettuce is for the call-in orders". Stupid answer. Then, since I was the last person in my party getting my bowl choices, I asked for cheese and guacamole. The girl building my bowl then put easily a pound of shredded cheese on and blopped on a pile of guac kind of in one movement. My wife and daughter were both watching this happening, the three of us said GEEEEEZZZZ as she quickly put the cover on it. It would've probably removed half of the veggies in the bowl had she tried to remove some of the cheese, so I figured I would take it as it is. I'm sure my eye rolling and head shaking was seen by several workers. Place was NOT very clean either, food shreds in the prep area, just generally messy. I should've turned around and left, but it was already late and I just wanted my meal. But we won't be back.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill East Towne offer?
Chipotle East Towne offers a fast-casual menu featuring customizable Mexican dishes such as burritos, bowls, quesadillas, tacos, and salads.
What are the operating hours for Chipotle Mexican Grill East Towne?
Chipotle East Towne is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill East Towne located?
It is located at 4628 E Washington Ave, Madison, WI 53704, next to the Vitamin Shoppe.
Does Chipotle East Towne offer online ordering and delivery options?
Yes, the restaurant offers in-store pickup and delivery services through their online platform.
How does Chipotle ensure the quality of their food?
Chipotle follows 'Food with Integrity' principles by sourcing responsibly from farms that use humane and sustainable practices and using only 53 real ingredients without artificial additives.
Can customers earn rewards or access special offers at Chipotle East Towne?
Yes, customers can sign up for Chipotle Rewards to receive exclusive offers and earn free food.
What services does Chipotle East Towne provide?
Services include online orders, web and mobile delivery, catering, gift cards, and acceptance of credit cards.
Is Chipotle East Towne accessible for LGBTQ+ customers?
Yes, Chipotle East Towne welcomes LGBTQ+ customers as noted by their inclusivity attributes.
What nearby places can customers visit before or after dining at Chipotle East Towne?
Customers can visit nearby places such as Massage Envy - East Washington for relaxation, The Vitamin Shoppe for health supplements, or Smoothie King for a healthy drink option.
How can nearby businesses like The Vitamin Shoppe aid customers visiting Chipotle East Towne?
The Vitamin Shoppe, located next to Chipotle, allows customers to conveniently shop for health and dietary supplements along with their meal stop.