Chipotle Mexican Grill

3.5
1449 reviews
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Business Details

4628 E Washington Ave, Madison, WI
53704, United States
(608) 242-7334
https://locations.chipotle.com/wi/madison/4628-e-washington-ave?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1106
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About

Mexican Restaurant
Chipotle East Towne is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4628 E Washington Ave, Madison, WI
53704, United States

Hours

Reviews

3.5
1,449 reviews
5 stars
595
4 stars
289
3 stars
158
2 stars
123
1 star
284

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted that the restaurant was consistently dirty, with messy tables and unsanitary conditions in the bathrooms.

Customer Service

Customers reported rude and unhelpful staff, with many experiences of being rushed and treated poorly.

Food Quality

There were numerous complaints about inconsistent food quality, including small portions, stale chips, and old guacamole.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and poor handling of online orders.

Overall Experience

The overall sentiment indicates a significant decline in customer satisfaction, with many stating they would not return to this location.
  • GA
    grant a
    2 days ago
    1.0
    This place is extremely overpriced. A single bowl two bowls was $50 absolutely not very good. Customer service would not recommend.
  • WT
    Willard Thienemann
    Dec 30, 2025
    1.0
    Hurts when you go somewhere for some comfort and a pick me up, but you get put down. Stale salty chips, no guac on the bowl, no silverware. No veggies on anything. We were excited:( going to culvers ice cream for a pick me up.
  • VS
    Vitaliy Shandrenko
    Dec 11, 2025
    5.0
    Best choice for post-workout meal!
  • JM
    Jesus Moreno
    Dec 7, 2025
    2.0
    Please please please teach your employees how to wrap a burrito. I could not eat half of mine because of how it was wrapped. Tell your employees to watch a YouTube video on it or something but yeah I basically wasted my money on the guach since it all spilled out because as I stated.. the employee wrapped it so bad I've never seen something like it before. I was looking as it happened and I will be asking to do it myself next time im here.
  • AM
    Adam M
    Nov 28, 2025
    1.0
    Stopped in at 4pm today. The manager is a super rude person. Treats customers like garbage. Place was also a disgusting mess. Don't go to this location.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill East Towne offer?

Chipotle East Towne offers a fast-casual menu featuring customizable Mexican dishes such as burritos, bowls, quesadillas, tacos, and salads.

What are the operating hours for Chipotle Mexican Grill East Towne?

Chipotle East Towne is open daily from 10:45 AM to 11:00 PM.