Caribou Coffee

4.1
93 reviews
Four coffee drinks with whipped cream and cold foam, plus two breakfast bowls of eggs and veggies on a table.

About

Coffee ShopCafeBreakfast RestaurantCaribou
Life is Short, Stay Awake for it. Visit your nearby Caribou Coffee who believes that coffee is more than a drink with real ingredients. It's a personal experience that fuels your life and creates meaningful moments.

Location

Caribou Coffee
5450 Buttonwood Drive, Madison, WI
53718, United States

Hours

Reviews

4.1
93 reviews
5 stars
60
4 stars
8
3 stars
8
2 stars
4
1 star
13
  • JN
    John C Newman
    3 days ago
    1.0
    Corporate insists staff must serve ICE. Even if they feel like their life is in danger. While I once enjoyed this chain, I will not be returning until their bosses say otherwise.
  • JW
    Jenna Wiedenbeck
    Dec 29, 2025
    1.0
    I was very disappointed by the manager’s (Orion?) rude and disrespectful behavior. The way he spoke to staff was unacceptable and reflects poor leadership and inadequate management training. While I’m glad to see Caribou back in Madison, behavior like this damages the brand. If they begin losing their kind, amazing staff, it will be a direct result of this leadership. Corporate should take customer concerns like this seriously.
  • DC
    Don Craig
    Dec 29, 2025
    5.0
    This location has such an amazing staff and great service. Most of the time I go because the food and drinks are so good. Other times I go just because I know that I’ll have a super positive experience. Thank you all for being amazing.
  • DG
    Darcy Geldmeyer
    Dec 24, 2025
    3.0
    I love Caribou Coffee, but the staff is disappointing. I get that you have to work on Christmas Eve, but shouting your disappointment and blaming it on management wanting money isn’t right (these conversations should be held in private, not in front of me as I’m waiting to give my order). I almost left in line if it wasn’t for the other employee saying she’d take the order instead of that guy, and apologizing twice for his behavior. We don’t come through often, so I’ll reconsider if I’ll stop by again.
  • BB
    Brittany
    Dec 20, 2025
    5.0
    I drove cross town to get my favorite seasonal drink this morning and because it’s a bit complicated it turned wrong. Unfortunately I was in a hurry to get to a workout and couldn’t go back to have it fixed. I stopped back later and explained the situation and how disappointed I was after driving across town to get it while supplies last. Milo was very patient and understanding. He offered to remake my drink and asked me to make sure it was accurate before leaving. We apologized for complaining and he reassured us that there is being kind and complaining and being rude. I will be asking for him next time!

Frequently Asked Questions About Caribou Coffee

What are the regular opening hours of Caribou Coffee in Madison?

Caribou Coffee in Madison is open Monday to Friday from 5:30 AM to 7:00 PM, Saturdays from 6:00 AM to 7:00 PM, and Sundays from 6:30 AM to 6:00 PM.

Does Caribou Coffee offer in-store pickup for orders?

Yes, Caribou Coffee provides in-store pickup service for customers.