Business Details
About
Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.
Location
Hours
Reviews
3.3
580 reviews
5 stars
192
4 stars
127
3 stars
76
2 stars
48
1 star
137
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently reported extremely slow service, long wait times for food, and issues with order accuracy.
Staffing Issues
Many reviews highlighted that the restaurant is often understaffed, leading to poor customer experiences and untrained employees.
Food Quality
While some customers enjoyed the food, there were numerous complaints about cold, overcooked, or improperly prepared items.
Ordering Process
The QR code ordering system was criticized for being inefficient, with many customers preferring traditional service.
Management Concerns
Several reviews indicated dissatisfaction with management's handling of issues, including unresponsive customer service and failure to address complaints.
- LClaurence coteNov 2, 20251.0Worst experience ever. We waited in the lobby for 10-15 minutes just waiting for someone to greet us or say anything. There was one guy whose pants were sagged down who kept giving us a “one minute” finger while never coming to us at all. Eventually we just interrupted and asked how long it would be for a table for 2, he said 20 minutes. Completely unprofessional and horrible atmosphere. If someone had just told us from the beginning it would be a 20 minute wait I would’ve been okay with that. Just such a weird vibe and weird atmosphere. They’re clearly understaffed and lacking training for the employees that they do have.
- MWMatthew WeedNov 1, 20251.0Getting take out is a nightmare!!! This is my second time and the pick up times keep being pushed by - over an hour late now!
- ASApril SumOct 30, 20251.0Placed an order online, received email confirmation, credit card charged, went to the store for pick up and they told me there was no order for me.
- EReliza RousseauOct 12, 20251.0we first tried to get seated and eat at the restaurant and were then told the wait was 15-20min. the person in charge disappeared for 30 min. people started walking and sitting themselves while others waited. we asked to see the manager twice and were told he was busy. at that time we decided to order out. our estimated pick up was 10:10 to 10:20. At 10:30 we were told our order was still not ready. apparently it was but they could not find it. the person had the audacity to say i had no right to be mad because it was my fault for not clearly telling him my name. one of most mismanaged placed i have been to.
- AAAJOct 7, 20254.0The pick 6 deal is insanely well priced, highly recommend for 2 people! Waiter was friendly, but service was a little slow. Wings were absolutely drowning in sauce, and fries were oversalted. Otherwise, food was good.
Frequently Asked Questions About Buffalo Wild Wings
What kind of food does Buffalo Wild Wings in Madison specialize in?
Buffalo Wild Wings in Madison offers award-winning Buffalo, New York-style wings with 26 sauces and seasonings to choose from.
What are the operating hours for Buffalo Wild Wings on weekdays?
Buffalo Wild Wings is open from 11:00 AM to 11:00 PM Monday through Wednesday, and from 11:00 AM to midnight Thursday and Friday.
Is Buffalo Wild Wings open on weekends, and what are the hours then?
Yes, on Saturdays Buffalo Wild Wings is open from 11:00 AM to midnight, and on Sundays from 11:00 AM to 11:00 PM.
Where is Buffalo Wild Wings located in Madison?
Buffalo Wild Wings is located at 789 University Avenue, Madison, WI 53715, United States.
What are the primary categories of the Buffalo Wild Wings restaurant in Madison?
Buffalo Wild Wings is categorized as a Chicken Wings Restaurant, Sports Bar, Restaurant, and Takeout restaurant.
Can I find a bank or ATM near Buffalo Wild Wings on University Avenue?
Yes, there is a U.S. Bank and a U.S. Bank ATM located near Buffalo Wild Wings for your banking needs.
Are there any coffee shops near Buffalo Wild Wings in Madison?
Nearby coffee shops include A Just Brew, CoffeeBytes, and Valentia Coffee, great spots to relax before or after your meal at Buffalo Wild Wings.
What fitness or recreational facilities are close to Buffalo Wild Wings?
Campus Cycling and Cyc Fitness Madison, both offering cycling classes and gym facilities, are nearby for those looking to stay active around their dining experience.
Are there any cultural or entertainment venues near Buffalo Wild Wings on University Avenue?
Yes, the Chazen Museum of Art and the Mitchell Theatre are close by, offering art exhibitions and cinema or concert events you might enjoy before or after dining.
How can I contact Buffalo Wild Wings in Madison for reservations or inquiries?
You can call Buffalo Wild Wings in Madison at +1 608-471-5536 for reservations and other inquiries.