Numerous reviews highlighted extremely slow service, with long wait times for seating, drinks, and food, often with staff appearing inattentive or overwhelmed.
Cleanliness
Customers frequently reported dirty tables and restrooms, contributing to a negative dining atmosphere.
Order Accuracy
Many patrons experienced issues with incorrect orders, missing items, and poorly prepared food, leading to dissatisfaction.
Staffing Issues
Several reviews indicated that the location was understaffed, resulting in poor service and long wait times.
Food Quality
While some customers enjoyed the food, many others complained about cold, stale, or improperly cooked items.
KL
Kylis Larue
1 day ago
1.0
Those hour long waits at Buffalo Wild Wings are so common now. If this is a franchised location I would assume corporate would try to kick them out. Does anyone els notice how much the " owner " cares. Each comment on these reviews is " sorry to hear that, please fill out this form "
I think the owner or lead ship team should spend less time copy pasting responses, showing they DONT care. And more time trying to show change, they've had a few years of pretty consistent 1 star reviews. Ownerships answer seems to be to copy paste the same response for each poor review. Let me challenge you, on this post, please respond with a heart felt response and not the same copy paste as normal.
CS
Carter Sweet
3 days ago
1.0
Wings were cold. After having a couple bites I noticed a very large, very visible hair in my wings. Was given a $10 discount on a $25 dollar wing basket after telling the waiter i would not be eating that half/flavor of the wings. Took about 30min after eating to get our bill and then another 30min to have our cards ran. Lots of employees just hanging around not doing anything. Pretty awful place. I would rather eat at a gas station.
AB
aiden benoit
Jan 4, 2026
1.0
just left the restaurant and i was displeased with the service and the food. we waited over 15-20 mins to get sat down, the first plate of 10 wings i had gotten were all very dry, shriveled and tiny pieces of boneless chicken. i mentioned this to the waiter and they brought out more wings with the WRONG SAUCE. i asked for the same sauce as the first plate. i also ordered a side salad witch they didn’t add the extras i requested NOR did they even give me a fork to eat the salad with until i asked. Person who had come with me had said their Bone-In wings were extremely dry and old tasting.
TL
Terrance Lee
Jan 1, 2026
1.0
Absolutely disgusting place and atmosphere. Floors very dirty and entire place doesn’t look like it’s been cleaned in months. Bathroom trash over flowing onto the floor, paper towel dispenser hanging off wall and looks like people are just pulling it out. This place was absolutely dead, hardly any customers, yet our orders were messed up - no bacon on a triple bacon burger, very burnt bacon when it actually came, old hard fries, didn’t get the correct dipping sauces we asked for, etc. needless to say our group didn’t eat much of our food at all.
AVOID THIS LOCATION AT ALL COSTS. We will never be back. Very nasty place. I can only imagine what it looks like were we can’t see (kitchen, etc) since it is so disgusting where we can actually see.
BF
Brett Farmer
Dec 26, 2025
1.0
Honestly, this has been the worst experience on multiple occasions. First time was on a Monday around noon, for dine-in. Not busy. Stood and waited for 20 min to be seated, and then they just said sit wherever. Took over 20 minutes just for water, Food took over an hour and a half after ordering. Never got refills. And then finally got up to find someone so we could pay and leave.
Now I submitted an online order at 4pm to be picked up by 7:30. Email confirmed it as well, and now I’m standing here waiting over 40 min and trying to get any help is absolutely pointless. “4 more minutes” 20 minutes later. Literally never coming back and I’d suggest not doing it either.
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Madison offer?
Buffalo Wild Wings in Madison offers award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.
What are the operating hours of Buffalo Wild Wings at 240 East Towne Mall?
Buffalo Wild Wings is open Monday to Wednesday and Sunday from 11:00 AM to 11:00 PM, Thursday from 11:00 AM to midnight, and Friday to Saturday from 11:00 AM to 1:00 AM.
Where is the Madison Buffalo Wild Wings location specifically situated?
It is located at 240 East Towne Mall, Madison, WI 53704, United States.
What categories does Buffalo Wild Wings Madison fall under?
The location is categorized as a Chicken Wings Restaurant, Sports Bar, Restaurant, and Takeout restaurant.
How can I contact Buffalo Wild Wings at East Towne Mall?
You can reach the Madison Buffalo Wild Wings by phone at +1 608-716-3502.
Does Buffalo Wild Wings offer takeout services?
Yes, Buffalo Wild Wings at this location provides takeout services.
Are there any clothing stores near Buffalo Wild Wings at East Towne Mall?
Yes, nearby clothing stores include dressbarn, Denim & Diamondz Fashion Boutique, Finish Line, Lids, and JCPenney.
Which nearby places are good for quick snacks before or after visiting Buffalo Wild Wings?
A nearby spot for quick snacks is Auntie Anne's Pretzels East Towne Mall. Other fast food options nearby include Five Guys, MOD Pizza, Potbelly Sandwich Shop, and Jersey Mike's Subs.
Where can I find banking services close to Buffalo Wild Wings at East Towne Mall?
Nearby banking services include US Bank, U.S. Bank Branch, Old National Bank, and Anchor bank.
Are there other dining options near Buffalo Wild Wings at 240 East Towne Mall?
Yes, nearby dining options include Viet Town for Vietnamese cuisine, Outback Steakhouse for steak, and Five Guys for burgers.