Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers consistently reported extremely slow service, particularly in the drive-thru, with many experiencing long wait times.
Customer Service
Numerous reviews highlighted rude and dismissive behavior from staff, leading to a negative customer experience.
Order Accuracy
Many customers complained about incorrect orders and missing items, indicating a lack of attention to detail.
Cleanliness
Several reviews mentioned that the restaurant was dirty and had unpleasant odors, detracting from the overall experience.
Food Quality
While some customers enjoyed the food, there were frequent complaints about it being cold or poorly prepared.
KR
Krissy Rolland
Dec 28, 2025
1.0
I accidently hit drive thru instead of pick up inside because their drive is always a joke. Go inside wait 10min in line, ask for my order and the one cashier doing the register with 25 people waiting says I have to get my order in the drive thru because its too complicated to fix the issue. It's too complicated to grab my bag from the counter and pass it to me than pass it thru a window? Clearly she didnt wanna get up off her chair that she was sitting at taking orders at a snail pace. Never visiting this location again. It was a zoo.
JT
Jennifer Taylor
Dec 27, 2025
3.0
Very slow drive thru experience.
KS
Kelsey Shea
Dec 1, 2025
1.0
I’m extremely disappointed with the service at this location. Every single time I come here, I end up waiting at the intercom for several minutes before anyone even acknowledges me. I understand a short delay, but waiting 4–5 minutes when I’m the only car there is unacceptable and unlike any other McDonald’s I’ve been to.
Up until today, I put up with it, but today’s experience was the last straw.
I ordered a Sprite Berry Blast and asked for the foaming cream. This drink originally came with the cream, and every other McDonald’s still provides it when asked. I was told there would be an extra charge “because that was a long time ago,” which already didn’t make sense, but I paid it anyway.
When I got to the window, the drink was handed to me with the lid not even attached... it was literally sitting on top of the cup and about to blow off in the wind. I started to let the employee know the lid wasn’t on, and before I could even finish my sentence, he cut me off and snapped, “I can’t give you a straw.” I hadn’t even asked for a straw.
I tried again to explain that the lid wasn’t on, and he interrupted me a second time just to say, “Have a great day,” and closed the window. The attitude was completely uncalled for. It was rude, dismissive, and honestly shocking. I shouldn’t be treated like I’m an inconvenience for simply pointing out that my drink wasn’t properly prepared.
I will not be returning to this location after this. The customer service is consistently slow, and today it crossed the line into flat-out disrespect. This employee should not be speaking to customers this way.
PS. After writing this, I looked through other reviews and I’m clearly not the only one. A huge number of people are giving this location one star for the exact same reasons... slow service, rude employees, and food or drinks not being prepared correctly. Something absolutely needs to change here, because this is by far one of the worst McDonald’s I’ve ever been to.
JG
Jesus Gomez
Nov 25, 2025
1.0
False advertisement online. Says breakfast served until 11am but had my online breakfast order canceled at 10:36am. Manager said there was nothing she could do about it.
ST
Sprinkle This
Nov 20, 2025
4.0
I like this store. Convenient, workers are nice and check on you when standing at counter
What are the regular operating hours for McDonald's at 104 Wells St, Lake Geneva?
McDonald's is open daily from 5:00 AM to 11:00 PM.
Does this McDonald's location have a drive-thru, and what are its hours?
Yes, the drive-thru is available daily from 5:00 AM to 1:00 AM.
Can I order McDonald's delivery, and what are the delivery hours?
Delivery is available daily from 5:00 AM to 11:45 PM via the online delivery service.
What payment options does McDonald's accept at this location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is curbside pickup offered at this McDonald's?
Yes, curbside pickup is available as part of their pickup and delivery services.
How can I use the McDonald's app to place an order?
You can order via the McDonald's app available on iOS and Android, or through quick links provided in their profile.
What are some nearby dining options to McDonald's on Wells St?
Nearby restaurants include Mama Cimino's Pizza, Joni's Diner, KFC, Burger King, and Culver's for a variety of cuisines.
Are there any fitness or recreational facilities near McDonald's?
Yes, Geneva Lakes Family YMCA, Lake Geneva YMCA Ducks Swim Team, and Integrative Hypnosis LLC are nearby for fitness and wellness activities.
What hotels are close to this McDonald's location?
Geneva Ridge Resort and The Cove of Lake Geneva are hotels nearby for convenient accommodation options.
Where can I go for shopping or other services near McDonald's at 104 Wells St?
Nearby options include Lake Geneva Clothesline Inc (laundromat), Lake Life Market (convenience store), RadioShack (electronics), and Coquette Lingerie Boutique (clothing store).