Dunkin'

Reviews

• JR

  Jon Roque

  Feb 13, 2026
  5.0
  Fast great service
• MP

  Mike Payne

  Jan 31, 2026
  1.0
  Lake Geneva, WI, Dunkin Donuts- I’ve been to this Dunkin’ multiple times on Saturday mornings, and the service is consistently slow and disorganized. Despite having six to seven employees on the floor, orders take far longer than they should. From a process standpoint, there’s no clear role assignment. The cashier takes an order and then leaves the register to retrieve items, while customers stack up behind them. Meanwhile, other employees appear idle or are moving around without clear direction. This creates bottlenecks and confusion that shouldn’t exist with this many staff members on duty. On my most recent visit, I waited nearly 10 minutes for a simple cup of coffee—only to realize my order had been forgotten entirely. It was obvious it fell off the radar, which speaks to a lack of organization, not a lack of effort. This location needs stronger management and clearer workflow: designated roles, better order tracking, and a system that matches staffing levels to customer volume. With the number of employees present, this location should be able to operate efficiently. Right now, it doesn’t. I hope management takes a serious look at their processes, because this seems to be a recurring issue—not just for me, but for many customers, including those using the drive-thru.
• DS

  Desiree Sanchez

  Jan 21, 2026
  5.0
  Best Dunkin ever. Polite staff and very friendly environment. In the summer my best friend and I come here almost everyday!
• SS

  Stacy

  Jan 1, 2026
  1.0
  Terrible . Honestly I know its just this location because my dunkin is amazing but im so turned off by my whole experience its gonna take me alot to ever go back , I ordered thru the app, go to pick it up in the drive thru . Get stuck in the drive thru for 20 mins I can not get out . Get to the speaker tell them my name , oh ok we got you wait another 20 mins from speaker to window. Get to window and am told to pull to a spot so they can just now start my order . Absolutely terrible ! No "fast food" breakfast place is worth sitting currently 48 mins and counting . Ridiculous! Get it together.
• AH

  Ashley Houghton

  Dec 21, 2025
  1.0
  Coming from someone who works and runs a Dunkin and knowing the rules! Can't get the muchkins you want thru the drive thru, only inside To then pull up and wait 5 minutes anyways for your items the munchkins could've been picked out in the whole time the cashier is staring at me staring at her she could've gotten the muchkins Instead of having a good experience I'm left with people staring at me standing around doing absolutely nothing while you tell paying customers you can't have what you want thru the drive the 😂