Jimmy John's

Reviews

• PX

  Pa Dee Xiong

  5 days ago
  2.0
  Ordered from the app on Sat 2/28. Just don’t get delivery at all. They don’t include napkins, they don’t include extras, like extra lettuce, even if you order it that way. They send out their delivery driver with five orders so your food is very soggy and your bag is soggy from your sandwiches. Got a toasted sandwich and it was burned and soggy. You can’t track the driver so you have no way of knowing how long it’ll be until the driver gets there. I live about 10 min away and I didn’t receive the food until an hour and 20 min later.
• EH

  Elliott Higgins

  Dec 8, 2025
  1.0
  Delivered to the wrong address after given clear instructions on where to deliver to. I called and they were being completely rude. Talking back to me very unprofessionally. Customer service is terrible at this location which is the one on Pearl Street. Would NOT recommend.
• CG

  Carri Galster

  Dec 6, 2025
  2.0
  They failed to make more bread which caused over an hour wait on our food after putting in an online order. Then did not notify me when the order was ready so we waited in the store for 20 more minutes just to find out the order was sitting behind the counter. When we entered the store the manager greeted us with a “YOU’RE GOING TO HAVE TO WAIT”. Honestly not the first time I’ve had a poor experience here. Go to the other locations.
• MH

  Marshal Harris

  Sep 13, 2025
  1.0
  In 2017 I got food poisoning from the onalaska location went to the store and was told not their problem. Order tonight and food never comes, the delivery driver hangs up and my money is not refunded. Are you serious
• TS

  Ted Strang

  Jun 12, 2018
  5.0
  I have never been to a bad jimmy johns and this one was great.