Panera Bread

Reviews

• FO

  facts only

  3 days ago
  2.0
  Paid $72 for dinner, pick up in cafe. 4 of us. One sandwich had to be modified due to lack of available ingredients. No worries. Pick up was delayed, gave me a $2 reward to accommodate. Thanks. I would have appreciated the option to delete my $10 sandwich had I known you lacked the ingerdients for that as well. Things happen. Please inform that what I will receive does not match what I ordered. The picture shows what I received. Garden Caprese..$9.99...bread, one piece of mozz, lots of greens, nothing else. I did specify no tomato.
• MN

  Mark Nausieda

  Nov 9, 2025
  3.0
  ULimited Sip Club! You can walk in the back door and fill up numerous thermos's. That's awesome! You don't even have to buy anything either. I told the manager about a particular individual and I was set straight. He is a member of the unlimited sip club. Manager let him go. He filled up four large thermos's. I'm going to join and do the same thing. Great idea! Especially if you're having parties.
• TW

  Trav Ward

  Nov 2, 2025
  1.0
  I ordered a grilled chicken Avacado BLT. Got home with it and it was blown out all over the paper it was wrapped in. Barely any chicken and missing Avacado. For as expensive as this food is from there, I would not go back to this location. Clearly whoever is working behind the counter has no respect for the customers food. For as bad as it was, I doubt I’m the only one who’s gotten a sandwich like this
• ED

  Erica DeBack

  Oct 31, 2025
  1.0
  Panera Bread – Kenosha, Wisconsin Panera has long been one of my favorite restaurant brands, known for its reliable soups, bakery items, and coffee refills. Recently, though, the Kenosha location has fallen from my good graces in several noticeable ways. What I loved before Consistent menu items I could count on Friendly staff, especially the longer-tenured team A comfortable, welcoming dining environment The coffee program and a reliable rewards system What changed (recent months) 1) Dining room cleanliness The dining area feels noticeably less inviting: floors, tables, and surfaces can feel uneven or unclean. This detracts from the overall experience when you’re trying to sit, relax, or work while enjoying a meal. 2) Coffee program and availability The coffee buffet or self-serve setup is often missing coffee or left in a state that isn’t appealing. It’s frustrating to expect a particular beverage and find it unavailable, especially for daily guests with a membership or subscription. 3) Staffing and customer service The longest-tenured staff members are still the nicest and most professional. Newer staff are struggling with attitude and professionalism, which significantly impacts customer experience. I recently interacted with a young, pregnant team member who, regrettably, was rude and refused to share her name or engage constructively after I voiced a concern. It’s never acceptable to be dismissed or disrespected, and the lack of a name can feel evasive. The incident escalated when I mentioned the mix-up with coffee I didn’t purchase, and a half cup was discarded out of disappointment. The staff member’s reaction did not reflect the courtesy I expect from a Panera employee. 4) Consistency and respect for customers For patrons who are members and pay monthly for the club, there’s a higher expectation of reliable service and items. Repeated lapses in order accuracy, coffee availability, and respectful interaction undermine that trust. The feeling of being “disrespected” by young staff, especially when you’re a loyal customer, is not what Panera should strive for. My take and a path forward Panera has strong potential here: the brand’s food quality and a generally welcoming vibe should attract regulars. The Kenosha location, however, needs attention to both operations and staff culture. Actions that could help: Improve housekeeping and dining area cleanliness to restore a comfortable atmosphere. Ensure coffee program reliability and visible stock checks to minimize outages. Reinforce customer-service training for new staff, with emphasis on respectful communication, name sharing, and handling concerns calmly. Implement a clear protocol for customers who are members, including a straightforward way to address issues and to confirm service recovery. Encourage constructive feedback channels for customers to share concerns without fear of confrontation. Final thought As someone who loves Panera, it’s disappointing to see this location slip. I hope management takes the feedback seriously, addresses cleanliness and service gaps, and returns this Panera to its former status as one of the best around. I plan to continue visiting and will reassess after visible improvements, especially given my monthly membership and frequent coffee visits. If you’ve also visited this Kenosha Panera recently, I’d love to hear your experience. Have you noticed similar issues, or have improvements appeared?
• AV

  Amanda Vetsch

  Oct 26, 2025
  1.0
  My mom and I went here on Saturday October 25, 2025. We arrived around 1:30. We waited 45 MINUTES for our food. They were not overly busy however there was only two employees making the food while a man in a blue collared shirt (assuming he was some sort of upper management) came into the food area eating a cookie- saw all of us sitting there waiting for our food (waited with about 4 other people) and just kept eating his cookie and went back to wherever he came from. Restaurant was dirty- garbage was so full you couldn’t put anything else in the trash. The lady at the counter who was taking food orders was just standing there when no one was placing orders- she was also in sight of the over packed trash can too but didn’t care to do anything about it. I expect 45 minutes at restaurant more geared toward serving you but not here. I would have also understood if it was lunch hour. No apology for the wait either.

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