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We are monitoring all local, state and federal regulations to provide customers with contactless ordering options. While some restaurants may have dining rooms open, others are serving customers through the Drive Thru, with Mobile Order & Pay on the McDonald's App, and with McDelivery®. McDonald’s remains committed to following the data and science with safety as our top priority. In response to the CDC’s guidance, crew and customers will be required to resume wearing masks inside U.S. restaurants in areas with high or substantial transmission, regardless of vaccination status. Masks are always required for customers and crew who are not vaccinated. In addition to performing deep cleaning, safety shields are also in place for protection.
Customers frequently reported long wait times, often exceeding 20 minutes, for both drive-thru and in-store orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.
Staff Attitude
Feedback indicated a mix of rude and inattentive staff, with some customers experiencing unprofessional behavior from employees.
Food Quality
Several customers noted that food was often cold, poorly prepared, or not up to McDonald's standards, although some enjoyed specific items like breakfast.
Cleanliness
While some customers found the dining area clean, others reported dirty tables and unsanitary conditions in the restaurant.
DR
David R.
Nov 2, 2025
1.0
Will find a way to make 14 nuggets take 15 mins
JW
Judy Ward
Nov 1, 2025
1.0
We picked up 2 Big Macs, 2 Fries and 2 Cokes for dinner. They were the worst Big Macs ever. I had to throw mine out. There was so much sauce that when you picked it up to eat, the meat kept sliding out and onto the plate. I grew up on Mac Donald's when I was in college, never will we eat there again. My husband's was the same. If only one was bad, we might have understood but both were bad and not even hot. Sad is all one can say.
SB
Sue Schultz - Boyd
Sep 27, 2025
4.0
Best one to go to by far...
The shake machine always works & the fries are always hot!
RM
Re My
Jul 17, 2025
1.0
8:10am to 8:25 am
McDonald’s Sheridan Kenosha, WI
I recently visited the McDonald’s location on Sheridan Road in Kenosha and placed an order for two steak and cheese bagels with extra onions and extra sauce . While I appreciate the ability to customize my order, I was disappointed by the extended wait time.
Despite a relatively moderate level of activity in the restaurant, I waited over 20 minutes for my food to be prepared. Timely service is a key expectation in a quick-service restaurant, and unfortunately, this visit fell short in that regard.
I hope the management team will review staffing and service procedures to ensure a more efficient and satisfying experience for customers in the future. Best option Drive Thru
SG
Shawna Gomaz
Jul 14, 2025
1.0
2 days in a row I had bad experiences at this restaurant, yesterday our food was cold, rubbery and we were missing items, today we were in line for 5 minutes not moving so I went inside to see if the order was ready and talked to 1 person then got ignored for 20 minutes, never got our food and got major attitude from workers for asking what’s taking so long. Sadly both times our orders were small and not complicated.