Buffalo Wild Wings

Reviews

• EW

  Ethan Witterholt

  4 days ago
  1.0
  I order pickup at this restaurant frequently after 8pm and there's never an employee at the pickup counter. The waitstaff doesnt assist with pickups which is understandable but after ten minutes I call the restaurant phone after waiting unattended so someone is forced to leave the kitchen to help. Why is it so hard?
• RC

  Ryan cox

  Nov 8, 2025
  1.0
  I am writing to share a deeply disappointing experience that occurred at this restaurant on Monday, November 3 Kenosha Wisconsin, which I consider the worst experience I have ever had in a restaurant. I visited this location with my three young sons and a friend to watch Monday Night Football. My youngest is one years old, so I brought small toys to keep him entertained. As most toddlers do, he occasionally dropped his toys on the floor, which I promptly picked up each time to ensure nothing was in anyone’s way. The issue began after our food arrived. My one-year-old threw a few fries on the floor, and I immediately corrected him. I got up to make sure no fries were in the aisle and kicked a few that were nearby under our table so no one would step on them. At that moment, a man sitting at the bar yelled across the restaurant, telling me I should “pick up the fries instead of kicking them.” I turned and saw him glaring at me. I calmly told him to mind his own business and tried to move on, but he continued to berate us with rude and unnecessary comments. He sat staring at my family with an intimidating look, clearly trying to make us uncomfortable. Then, after noticing that I had a beer, he began yelling across the restaurant that I “shouldn’t be driving” because I was drinking with my kids present. My friend and I had only two small beers over the 30–45 minutes we were there. The man then claimed he was calling the police and pulled out his phone. He acted as if he was talking to someone and pointing towards our table why on the phone. My children, ages six and seven, overheard him threatening to call the police officers and became frightened, repeatedly asking if we were in trouble. At that point, I requested to speak with a manager, as I did not want to confront this individual myself. When the manager came over, I explained that this man had been harassing us and frightening my kids. The manager’s response, however, was extremely disappointing. He said only, “He’s not going to call the cops,” and “We’ll handle this,” but appeared distracted by the game on TV during our conversation. He walked away, and I never saw any employee approach or speak to the man. The harassment continued. The man loudly mocked me again, telling employees to “get her a broom and dustpan so he can pick up after his kids.” At one point, he called me “unfit to be a parent” because I let my seven-year-old son go to the restroom on his own. The bartender and the man even chuckled together after some of his comments, which made the situation feel even more hostile. Despite me reporting the behavior, the staff failed to intervene. The only person who offered any reassurance was our server, who told me to “just ignore him” and mentioned that the man was a regular customer that came in often. While I appreciated his effort to calm me down, the fact that no one addressed the man’s harassment was completely unacceptable. The harassment persisted even after the manager spoke to me about this behavior. Eventually, we paid our bill and left, but I waited briefly afterward hoping the manager would check in or apologize — that never happened. As someone who worked in the service industry for ten years, I understand that staff cannot control every customer’s actions. However, when one guest is openly harassing another, especially a family with small children, it is the staff’s responsibility to step in and ensure everyone feels safe and respected. The lack of action and empathy from the management that night was outrageous and unacceptable. I have been a loyal Buffalo Wild Wings customer for over a decade and have always enjoyed visiting your restaurants, but after this experience, I do not feel comfortable returning to this location. I strongly urge management to review this incident, speak with the staff involved, and provide additional training on how to handle customer harassment and protect families in situations like this. This is, hands down, the worst experience that I have ever had sitting down at a restaurant.
• JK

  Jake Kaiser

  Nov 7, 2025
  1.0
  Food is sub par. Overpriced. I dont want to blame the servers because it seemed like their wasn't enough. But getting handed your food 30 minutes after pick up time is Ridiculous! Don't know why anyone would eat here. Support your local establishments
• RC

  Rachea Cox

  Nov 4, 2025
  1.0
  I am so completely baffled by the experience my husband, our friend and children had the night of November 3rd. My husband and friend were out with the kids for food and my husband was enjoying a beer. We have a one year old who likes to throw things and my husband began to sweep the fries under by the table to clean up after they were all done eating. While trying to enjoy their time a man at the bar begins to make remarks to my husband from across the restaurant. Saying things like “pick those up” “you’re not fit to be a father sitting there drinking a beer” “I’m gonna call the cops on you for drinking and then having your kids with you”. The man continued these remarks and pretended to call the cops. My kids felt scared and uncomfortable. My husband was uncomfortable as well. My husband attempted to speak with the manager in hopes to get this guy to stop tormenting him for no reason and the manager did not care, didn’t make eye contact, stared at the tv and simply said “we will take care of it” “oh just ignore it”. Meanwhile no one spoke to this man and he continued to verbally torment my husband , was laughing with the bartenders about it and low and behold we find out he is a regular and a friend of these co workers. So this manager just let this guy sit there and verbally torment my family doing absolutely nothing. My kids (the 6 and 8 year old) went to bed scared that night. This was absolutely disgusting. We will be filling a complaint and perhaps go further. This was absolutely disgusting. All of them should feel ashamed.
• AG

  Aaron G

  Nov 3, 2025
  1.0
  Buffalo wild wings charged me for a meal I didn't order. They claimed they accidentally added the charge and that it would be voided. They never voided the charge like they claimed and I was forced to dispute the charge with my credit card issuer. I will not be returning to this scummy business.

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