Jimmy John's

3.2
174 reviews

About

Sandwich Restaurant

Location

Jimmy John's
2200 W Court St, Janesville, WI
53548, United States

Hours

Reviews

3.2
174 reviews
5 stars
75
4 stars
19
3 stars
11
2 stars
10
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, mistakes on orders, and lack of responsiveness to complaints.

Delivery Issues

Many customers experienced significant delays in delivery times, often exceeding an hour, which contradicts the brand's 'freaky fast' promise.

Order Accuracy

A consistent theme was the frequent mistakes made with orders, including wrong items and missing ingredients.

Food Quality

While some customers praised the food quality, others reported issues such as stale ingredients and incorrect orders.

Staff Attitude

Mixed feedback on staff attitude; while some customers appreciated friendly service, others reported unprofessional behavior from certain employees.
  • TM
    taylor mcdermott
    3 days ago
    1.0
    Apparently freaky fast delivery means an hour if you live 5 blocks away.
  • PW
    Paul wilson
    Nov 7, 2025
    2.0
    Called in an order to be picked up on my lunch quick as I was going to be driving by. Single sandwich and chips, easy in and out I thought. The order taker put it in as delivery to an address that isnt even mine? When I went into the store to pick up the sandwich I was told they had no order by that and was told I called the wrong store. When I provided proof of the call I was then argued with by the man at the counter telling me the number Google provided was wrong and that no one has called in a long while. Thats is when the other employee who I spoke with on the phone says that she took the order and remembered doing so on the number I called straight from Google. Felt pretty disrespected to be told I didnt do something I did and then argued with about it?? Got my sandwich but what a terrible staff experience. The guy at the counter needs to be less hostile and get it together because he obviously had no idea what was going on.
  • RS
    Rachel Schwartz
    Aug 25, 2025
    1.0
    They ALWAYS without fail when I order delivery give me ham instead of turkey and its very annoying.
  • LS
    Lora Schoville
    Oct 1, 2017
    1.0
    My order was incomplete and when I called they put me on hold to look up my order after 5 minutes I hung up. Not happy and will not go there again.