Customer Service
Numerous reviews highlighted poor customer service, including rude staff, mistakes on orders, and lack of responsiveness to complaints.
Delivery Issues
Many customers experienced significant delays in delivery times, often exceeding an hour, which contradicts the brand's 'freaky fast' promise.
Order Accuracy
A consistent theme was the frequent mistakes made with orders, including wrong items and missing ingredients.
Food Quality
While some customers praised the food quality, others reported issues such as stale ingredients and incorrect orders.
Staff Attitude
Mixed feedback on staff attitude; while some customers appreciated friendly service, others reported unprofessional behavior from certain employees.