Numerous reviews highlighted poor service, including rude employees, long wait times, and incorrect orders.
Food Consistency
Customers frequently reported issues with food quality, such as cold items, incorrect orders, and thin blizzards.
Positive Experiences
Some customers praised specific staff members for their friendliness and helpfulness, as well as the quality of certain menu items.
Cleanliness
While some reviews noted cleanliness, others pointed out unsanitary conditions and unprofessional behavior from staff.
Customer Loyalty
Despite negative experiences, several customers expressed loyalty to the brand, citing good food and positive past experiences.
LB
Lacy Buck
Nov 2, 2025
1.0
Ordered 2 hotdogs and the pretzel sticks. Nothing was cooked. The pretzels were ice cold with the butter slopped on top, hot dogs weren’t even warmed up. Asked for ketchup when I ordered and they didn’t even give me any until I had to knock on the window and they just looked annoyed as hell that I was bothering them.
ST
Sandy Tabbert
Oct 23, 2025
1.0
This has to be the state's worst service.
I have never seen anything this bad, they never said hi or thank you, they never repeated my order back, didn't offer to give me my receipt, had us sitting at the drive thru and never acknowledged us while we waited and waited and waited.
My dog's poop looks better than my hot fudge sundae!
AS
Arlene Strand
Sep 28, 2025
1.0
We went to Dairy Queen in Howard, pulled up to the drive thru window. There were 4 people working. One as braiding another person's hair right in front of the window. The girl taking money had to walk around these people to get her things done. When the lady was done braiding hair she never washed her hands. The fact that they were doing any of this next to the drive thru window and near food was disgusting.
DF
Diana Fligelman
Sep 22, 2025
1.0
Employees are extremely unprofessional and rude. The girl taking the order was short, "anything else" "K." And '$4.21" was all she said. They messed up my order, which is whatever, mistakes happen, but I could hear management swearing through the window. My milkshake was super liquidy which sucked.
LG
L g
Sep 12, 2025
5.0
Awesome everything. I don't understand all the negative reviews. This has always been the best DQ.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the opening hours of Dairy Queen Grill & Chill in Howard, WI?
Dairy Queen Grill & Chill is open every day from 10:30 AM to 10:00 PM.
What type of food and treats can I find at Dairy Queen Grill & Chill?
You can enjoy soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, shakes & malts, and ice cream cakes (DQCakes.com) at Dairy Queen Grill & Chill.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, Dairy Queen Grill & Chill welcomes families, offers booster seats, high chairs, wheelchair accessibility, and has restrooms available.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating options?
Yes, Dairy Queen Grill & Chill features both drive-thru service and outdoor seating for customers' convenience.
How can I order food from Dairy Queen Grill & Chill online?
You can place an online pickup order at https://www.dairyqueen.com/en-us/order/pickup/n/11234/ or download their app for exclusive deals.
Where is Dairy Queen Grill & Chill located?
It is located at 2532 Glendale Ave, Howard, WI 54313-6849, USA.
What nearby hardware stores are close to Dairy Queen Grill & Chill?
Kimps Ace Hardware, Kimps Power Center, and Ace Hardware nursery and gardening are nearby hardware stores you can visit before or after enjoying a treat at Dairy Queen.
Are there any nearby salons or spas near Dairy Queen Grill & Chill?
Yes, nearby beauty and spa options include Sky Nail Spa in Howard, Elements Salon and Spa, Austin's Hair With Flair, Revive Aesthetics, and Essential Studio.
What nearby services can help with shipping and money transfers around Dairy Queen Grill & Chill?
Nearby you will find a UPS Authorized Shipping Outlet, UPS Access Point location, Western Union for money transfers, and Bitcoin Depot for currency exchange services.
What nearby food and beverage options are available near Dairy Queen Grill & Chill?
Josephine's Pizza and Pastaria offers Italian cuisine nearby, Ignite Cafe is a local coffee shop, and Bark & Brew is a nearby pub and brewery you can explore.