Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.9
407 reviews
5 stars
194
4 stars
98
3 stars
45
2 stars
36
1 star
34
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times at the drive-thru and inside the restaurant, leading to frustration and a preference for other locations.
Order Accuracy
There were numerous complaints about incorrect orders and missing items, indicating a lack of attention to detail in fulfilling customer requests.
Food Quality
While some customers enjoyed specific items like ice cream and chicken strips, many expressed disappointment with the quality and freshness of the food, particularly burgers and fries.
Staff Attitude
Feedback on staff behavior was mixed; some customers praised friendly service, while others noted unprofessionalism and a lack of engagement from employees.
Pricing Concerns
Several reviews mentioned that prices were perceived as high relative to the quality and portion sizes of the food.
- BBBillNov 14, 20255.0Good food good service and good atmosphere that was clean!!!!
- AJAngie's JunglehouseOct 6, 20251.0I waited FOREVER to order at the drivethru. When I finally got there you cant hear them, they cant hear you. They did not have a single thing I I could think to order. I spent another quarter of an eternity waiting for the blizzard I didn't even want by the end of it all but wasn't not going to get anything because I couldn't escape the line. I'm just plain done with DQ. Only decent establishment left is Neenah north.
- TTTheLkernAug 28, 20251.0Always such a long wait, stopped tonight with nobody in line and still took forever. We have stopped going here and go to the twist instead because even with the drive it takes less time and its better ice cream.
- JBJean BreckeAug 15, 20251.0Waited so long to order at the drive-up microphone, we gave up. Had to wait in line 7+ minutes to leave because we were trapped in line. Drove down the street and picked up 2 chicken quesadillas a drink and saved $ doing so.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, chicken strip baskets, Grillburgers®, and DQ Cakes.
Where is Dairy Queen Grill & Chill located?
It is located at 241 E Main St, Hortonville, WI 54944-9452, United States.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open Monday and Wednesday to Thursday from 10:00 AM to 8:30 PM, Tuesday from 9:00 AM to 8:30 PM, Friday and Saturday from 10:00 AM to 9:30 PM, and Sunday from 10:00 AM to 8:30 PM.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill offers drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it is family-friendly, has booster seats, high chairs, wheelchair accessibility, outdoor seating, free WiFi, and restrooms.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can place orders online for pickup through their website.
Where can I find Dairy Queen Grill & Chill on social media?
You can find them on Facebook at https://www.facebook.com/dairyqueen/ and on Twitter with the handle @DairyQueen.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby places of interest include Main Street Lights, a concert venue and comedy club, and Alonzo Park and Hortonville Veterans Park for outdoor activities. You can also visit The Lil Juicy Burger Co. for more dining options or stop by Kwik Trip for convenience shopping.
How can I get to Dairy Queen Grill & Chill using nearby public attractions or landmarks?
You can use Main Street Lights as a landmark since it is a well-known concert venue nearby. Additionally, the nearby Hortonville High School and Hortonville Area School District can help orient you to the location at 241 E Main St.
Are there any nearby services useful for families visiting Dairy Queen Grill & Chill?
Yes, nearby places include The Learning Tree daycare and preschool, as well as several dental offices like Schmidtke Orthodontics and Smiles By Design, making it convenient for families visiting the area.