Service Speed
Customers frequently reported slow service, especially for delivery and drive-thru orders, contradicting the brand's 'Freaky Fast' promise.
Order Accuracy
There were numerous complaints about incorrect orders and mistakes, leading to customer dissatisfaction.
Food Quality
While many customers enjoyed the subs, there were reports of stale bread and poor food handling, including instances of food poisoning.
Customer Service
Feedback indicated a lack of attentive and friendly service, with some customers experiencing rude interactions and indifference from staff.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and poor food handling practices.