Jimmy John's

3.8
234 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1540 E Sumner St, Hartford, WI
53027, United States

Hours

Reviews

3.8
234 reviews
5 stars
121
4 stars
44
3 stars
14
2 stars
9
1 star
46

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially for delivery and drive-thru orders, contradicting the brand's 'Freaky Fast' promise.

Order Accuracy

There were numerous complaints about incorrect orders and mistakes, leading to customer dissatisfaction.

Food Quality

While many customers enjoyed the subs, there were reports of stale bread and poor food handling, including instances of food poisoning.

Customer Service

Feedback indicated a lack of attentive and friendly service, with some customers experiencing rude interactions and indifference from staff.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and poor food handling practices.
  • KS
    Kylie Spuhler
    4 days ago
    5.0
    Always freaky fast even when they’re so busy and understaffed
  • SN
    Stacey Neuy
    Dec 30, 2025
    1.0
    Absolutely horrible! Recieved a gift card from my daughter for Christmas and wanted to treat myself to dinner. Bad idea! They don't have delivery drivers anymore, they use Uber or Doordash. In the app it said my order would be here by 6:30pm, perfect! No one called me to tell me that after an HOUR after I ordered my food it still wouldn't be picked up to be delivered. I called and the girl was unhelpful, said the order now got pushed to a later time. I canceled the order and she said it "should" get refunded on my giftcard! What!?! Then told me the manager would be in tomorrow if the refund isn't on my giftcard! Perfect, looks like I'm making a unnecessary stop before I come into work!!! HAPPY NEW YEAR! Needless to say I won't be calling my order in and if I want something delivered, I'm getting Pizza!
  • SS
    Sean S
    Nov 8, 2025
    1.0
    Good subs but delivery has taken over an hour 3 times now when I couldn't go pick it up. If u get takeout they're usually fast. The drivers are clueless they have delivered to the wrong address twice now.
  • PV
    Pat Vanderwaal
    Sep 19, 2025
    1.0
    It took forever, the crew working must not have cared that we could see them, they were standing around talking not making the food. I bet we waited 10 minutes before they decided to finish making the order. Both sandwiches were made wrong
  • JJ
    Jessica Janowski
    Sep 1, 2025
    5.0
    They sometimes make mistakes but, other then some random small stuff easily best sub place in town especially since I have a gluten allergy there unwich allows me to choose a variety and no up charge.