Wendy's

3.7
1253 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
7707 W. Layton Avenue, Greenfield, WI
53220, United States

Hours

Reviews

3.7
1,253 reviews
5 stars
500
4 stars
295
3 stars
180
2 stars
80
1 star
198

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff exhibiting rude behavior and a lack of professionalism.

Food Quality

Several customers reported issues with food quality, including raw chicken, cold fries, and incorrect orders.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and overall lack of cleanliness.

Speed of Service

Many customers experienced long wait times in the drive-thru, with some waiting over 30 minutes for their orders.

Management Issues

Feedback indicated a lack of support from management, with employees feeling unsupported and customers receiving inadequate resolutions to complaints.
  • CP
    cedric price
    Nov 1, 2025
    3.0
    Food is good as usual, but I grew old, died, reincarnated, grew up, all before I got my food. Long story still long, this drive through is very slow .
  • BB
    Bon
    Oct 12, 2025
    1.0
    The General Manager John does not have his teams back. The hourly employees are fending for themselves and get in trouble behind it. If the managers actually support and have their team back, it wouldn't be too many customers coming in purposely bothering them. Most of these reviews are made out of spite because they know that John is going to do whatever they want even when they're clearly wrong. John lets customers run all over his team to get what they want. I have come in there with an attitude on purpose with/without witness, be mean and rude, asked for a manager and get what I want PLUS MORE items added. Especially in the mornings and lunch time (honestly the best time to get free stuff). I've done it before because John, Wednesday and any other manager allowed me to. Do y'all understand how draining it is as an employee to deal with customers always trying to get their way and get free food every single time. It's sick, sad and inhumane. I bet y'all inventory is ridiculous as much as y'all cater to rude customers. and we appreciate you.
  • PC
    Prin Cessa
    Oct 6, 2025
    5.0
    This is a good Wendy's location. I enjoy going there.
  • ND
    Nick Doxtater
    Oct 5, 2025
    1.0
    Dude...where's my sauce. It was only 1 sauce but you can't do 1 sauce that was included with the meal. I get bad days occur but dude...nuggies get a sauce. C'mon. This is behavior I expect from the 43rd and Lincoln location. Not Greenfield. Disappointed in y'all.
  • CR
    Chelsea Ruffert
    Oct 4, 2025
    1.0
    Disgusted. My sister placed an online order for chicken tenders, came home, and took a bite only to find they were completely raw inside. She called the store, and the manager said she could either come back for a new order (who would have an appetite after biting into raw chicken?) or get a refund — and that was it. Completely unacceptable and a serious food safety issue.

Frequently Asked Questions About Wendy's

Is 77th And Layton Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.