Panera Bread

Reviews

• MM

  Ms Maria

  Feb 18, 2026
  5.0
  Super quick, clean, accurate orders, roomier than other area Paneras, located in strip mall near Southridge Mall.
• BN

  Bruce Nichols

  Feb 18, 2026
  5.0
  Went in to try there new items !
• JO

  Josh O

  Feb 13, 2026
  1.0
  Coffee is always cold or not re-filled mid afternoon when I tend to stop in. They should do a better job of checking temperatures and fill levels. Every time I let the employee up front know they just say “oh… okay”
• CC

  Cheryl Carstens

  Feb 6, 2026
  4.0
  Panera for late tea n cookie. Had garbage cookie omg soooo yummy. Nice lady refilled hot water pot when asked.
• TT

  Tasha

  Feb 4, 2026
  1.0
  Update: Thank you for your prompt response and making things right. I truly appreciate your professionalism and dedication to customer satisfaction. An ongoing issue with one of your locations that I have given numerous opportunities to correct. Orders are consistently missing items, given incorrect order, and poor quality food. The restaurant is always dirty. On multiple occasions, I have ordered a chicken salad sandwich from this location and have consistently received unacceptable food quality. Most recently, the bread (white Mich) was brown, old, hard, and the edges were dark, crunchy, This does not meet reasonable standards for freshness or quality. Zoom in on pictures. Unacceptable. I spoke directly with the manager, Ron, regarding this issue. He was dismissive, condescending and said, "i will place a chip reward in your account." as i was missing my chips.He stated that the sandwich was acceptable in both portion and bread texture, despite the obvious condition of the bread.-White Mish-( hard, old, overcooked, and crunchy) He also stated that he personally prepared the sandwich. I observed the sandwich being made without gloves, not realizing at the time it was my order, which raises serious concerns about food safety and hygiene practices-think about those with health and immunity issues. I do not experience these issues at another location only 2.2 miles away, where food quality and service are consistently satisfactory. This leads me to believe this is a location-specific management and quality control problem. Due to repeated poor experiences and the lack of accountability from management, I will no longer return to this location. I believe this matter warrants corporate review, as it reflects poorly on your brand and customer standards. The reviews are terrible and I understand why. I am requesting that this location be reviewed for food quality, customer service, and proper food handling procedures. I would appreciate acknowledgment of this complaint and information on any corrective actions taken.

Frequently Asked Questions About Panera Bread