Outback Steakhouse

4.2
4020 reviews

About

Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBar
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Greenfield on the corner of 84th Street and Layton Avenue in the 84th South Shopping Mall.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsAvailable

Location

Outback Steakhouse
8625 W Sura Lane, Greenfield, WI
53228, United States

Hours

Reviews

4.2
4,020 reviews
5 stars
2,387
4 stars
809
3 stars
368
2 stars
201
1 star
255

What are people saying?

AI-generated from recent customer reviews

Service Quality

Service experiences varied widely; some customers praised attentive staff while others reported rude or inattentive service.

Food Quality

Food quality was inconsistent, with several customers noting cold or poorly cooked meals, while others enjoyed their dishes.

Cleanliness

The restaurant was generally reported as clean, but some customers experienced issues with dirty tables and utensils.

Management Response

Management was noted for being responsive in some cases, addressing complaints and offering compensation, but there were also reports of managers not adequately handling issues.

Overall Experience

Customer experiences ranged from excellent to very disappointing, with some expressing a desire to return while others vowed not to return.
  • DA
    Donny Allen
    Nov 16, 2025
    1.0
    8:00 at night on Sunday, very empty place nobody sitting at the bar except about 4 bar spots That we're completely full of dishes from the previous customers, and the bartender was just standing around doing whatever, filthy and disgusting so I walked out and I told him that apparently doesn't know anything about how to be presentable in your bar area. I thought they had turned the corner and really like these places but they're just falling back in the same terrible routines. FYI, I just pulled into Texas Roadhouse and I know what I will get here...consistency.
  • KG
    Kathryn Gleesing
    Nov 11, 2025
    5.0
    Shout out to Outback Steakhouse for honoring veterans today on Veterans Day 2025. They provided a 3 course meal complimentary to veterans. The food was amazing, our server Eryn was outstanding with hospitality and her friendly demeanor. It was so nice to see so many veterans there tonight enjoying great food and company. Thank you to all veterans for your service!
  • AM
    Allison Mech
    Nov 7, 2025
    4.0
    The first time I went for curbside was terrible. But then through a survey, they convinced me to give them another chance. And let me tell you, the second chance was POLAR OPPOSITE of the previous time. Thank you for turning my experience around.
  • JR
    J’Syi Ras
    Nov 2, 2025
    5.0
    If I could give Erin five stars by itself, I definitely would. My family and I had a gathering there and she was tremendously outstanding. For us to be the size group that we were, She waited on us and served us In a timely fashion. Her energy and her smile Great and very welcoming. Her work ethic is remarkable. Again , The size group that we were, she did it all by herself and it was over 20 of us I hope she gets to keep that great tip all to herself. It was well deserved and a lot of hard work was committed
  • BH
    Barbie H
    Nov 2, 2025
    1.0
    My daughter wanted to come here to kick off her bday week since she’s never been and based on the experience I had in Vegas which was amazing. Never ever will we dine here again. The host at the front door was very welcoming & nice. It only took about 10-15 mins to be seated. Pretty good timing! How waitress Jayline came and introduced herself as our server everything was cool. Given my daughter or niece has never been here we took time to view the menu before deciding what to order. We placed an order for appetizers & order entrees at the same time. My salad came out first and it wasn’t that tasty but it was okay. Good timing as well. Following that our appetizers came out and entrees not too long after. Our waitress was fine until we started eating. I don’t know she was mad that I asked to order an additional of loaded mashed potatoes no bacon for my 8 month old but her attitude became so nasty for no reason. As we were eating instead of her helping others she decided to stand there and stare at us while we were eating, then she kept coming to the table trying to take our food that we were not done eating yet away & literally trying to rush us out. Then she came back for the tenth time to ask how we were paying for the bill and when I said card she rudely put the machine in my face assuming I didnt already know how to pay when the machine was sitting in front of me the entire time I was at the table and again this was not my first time here but it’s her tone and rudeness that got me because again we literally did nothing to her. After that I decided to ask for the manager and oh why did I do that. He introduced hisself in a nice way but after I explained to him what my daughters, niece and I experienced with Jayline rudeness and anger he acted as if he was so disappointed yet when he walked away we literally observed him walking towards Jayline because she stood right in the door way listening to what I was explaining to him. For this to be a manger is concerning considering this is customer service and it was poorly executed during our experience. He literally disregarded the experience we had and again this was for my daughter bday celebration start. I’m glad to know the manager and his staff found us having a negative experience was so funny. They poorly represented Outback and I hope no one else has a similar experience with Jaylin and a manager who supports poor customer service. I can’t remember his name but both are pictured here. I hope Jaylin is re-taught what consistency looks like when providing customer service while working in the customer service field. Having a stale face and nasty attitude is uncalled for and unacceptable

Frequently Asked Questions About Outback Steakhouse

Where can I find information on gluten-free menu items?

We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu

Where can I earn dine rewards?

Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.