Outback Steakhouse

4.2
4047 reviews

About

Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBarOutback Steakhouse
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Greenfield on the corner of 84th Street and Layton Avenue in the 84th South Shopping Mall.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsAvailable

Location

Outback Steakhouse
8625 W Sura Lane, Greenfield, WI
53228, United States

Hours

Reviews

4.2
4,047 reviews
5 stars
2,403
4 stars
816
3 stars
369
2 stars
201
1 star
258

What are people saying?

AI-generated from recent customer reviews

Service Quality

Service quality varied significantly; some customers praised attentive staff while others reported inattentive or rude service.

Food Quality

Food quality was inconsistent, with some dishes praised for flavor and preparation, while others were criticized for being cold, overcooked, or lacking flavor.

Atmosphere

The restaurant atmosphere received mixed reviews; some enjoyed the ambiance while others noted issues like cleanliness and temperature.

Management Response

Management was noted for being responsive in some cases, addressing complaints and offering solutions, but there were also reports of poor handling of issues.
  • GG
    George Grubor
    6 days ago
    1.0
    Where to begin? My son just turned 16 and loves steak. We wanted to go somewhere that was solid but not too expensive for six on a Tuesday night. As a steak enthusiast, having been to many good and genuine steak houses, and also cooking many a steak on my own, I was reluctant to go to any chain, but figured how bad can it be? Well, it's that bad. I can only imagine it maintains a 4.2-star rating due to manipulation tactics by management or those that have never enjoyed a really good steak (or good food for that matter). That, or we just happened to show up when the entire kitchen staff quit or called in sick. Gordon Ramsey would have an absolute field day with this food. Appetizers came out wrong and without any plates to eat off of, drinks were depressingly late, and dinner was served promptly without any clearing of the table (we eventually received app plates and correct appetizers). That's not the reason for the 1 star, however. Nearly every single thing we received was part hot and part freezing cold from the mash potatoes to the steak, to the macaroni and cheese to the broccoli. Literally, everything had spent time in a microwave which was especially interesting since it came out so quickly. So, where had this food been sitting and for how long and why? My girlfriend ate a quarter of her steak before realizing it probably wasn't in her best interest. I didn't touch mine and the manager offered to make another one (cold to touch). The second steak came out at or below room temperature. I didn't touch it, just gross. My daughter had the filet and lobster. Her steak was warm enough, but the lobster was tiny and rubbery as you might expect. My meal was taken off as was an additional $50.00. I didn't want to make a scene or be increasingly difficult since it was my son's birthday, however, it should have been completely free other than a couple of drinks and a beer since they weren't really made by the restaurant and were enjoyed. I write this review with no expectation to be compensated in any way by the restaurant, because there is nothing they could do at this point to convince me to come back. Do yourselves a favor, make a steak at home or go elsewhere.
  • JG
    Josh Gregory
    Jan 5, 2026
    1.0
    Was going alright until I got my entree, burger patty was in pieces on the bun so I sent it back. Once I got the new burger about 2 minutes later, it was raw and disgusting.
  • AN
    A N
    Jan 4, 2026
    3.0
    I had a chicken salad and it was iceberg lettuce roma tomato and very little grilled chicken. It was OK but not great for the price. Our waitress was great and the atmosphere was nice.
  • MD
    MKE Dan
    Jan 2, 2026
    4.0
    1-1-2026 New years day dinner with the family. Erin did a great job as our server. No waiting, they came to check on us several times(manager also). The steaks were good, portians were large. We had a booth and it was kind of dark, otherwise a good experience.
  • DD
    Dan D
    Dec 16, 2025
    4.0
    Went for a dinner with my family. Seated quickly and had a really nice waitress. Was informed later by a manager that an item was no longer available after I ordered and replaced the food item with another, which was fine. However that change was not reflected on the bill but was quickly resolved by our waitress. Food was very good and came out cooked to requested temperature. Recommend a peitie tenderloin on the kids menu, easy for kids to chew. Overall had a great first experience here and would go back. The bread was amazing!

Frequently Asked Questions About Outback Steakhouse

Where can I find information on gluten-free menu items?

We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu

Where can I earn dine rewards?

Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.