I ordered food on the Jimmy John’s website to be delivered tonight. I received a text msg stating Uber Eats would be delivering the order. The uber driver delivered the wrong food from the wrong restaurant. I called the uber driver and no answer so I called Jimmy John’s and explained and they said they can’t refund me as it’s an Uber Eats order. It was not. I ordered directly on JJbsite! He said I need to go thru uber even though I did not order from uber. The girl on the phone at JJ called me names and swore at me and hung up on me. I called back to speak to the manager and he said we can’t help you and I didn’t hear the girl swear at you. What a joke. WORST customer service EVER. DO NOT order from this place. I’m now out $40.
DT
Dave Townley
Jan 16, 2026
1.0
I've ordered three times from here and twice the order was wrong. When I called back to get the missing items I was told they are very busy and it would be awhile before they can get them to me. I have a work lunch and now have to tell someone their order won't be here. Frustrating.
DC
David A Cathey
Dec 5, 2025
5.0
My go to place for a sub or a wrap.
NS
Nicole Schultz
Nov 15, 2025
1.0
With 5 people working, nobody said hello. It took 20 mins for 2 subs. $30 for mostly bread and lettuce, very dissatisfied.
RM
Renee Macklin
Oct 25, 2025
1.0
Will not eat at the Jimmy John’s on Oneida ST anymore. Apparently they can’t comprehend what a modification is when a customer requests their subs to be made a certain way. And then on top of that when delivered. They were asked to not knock due to my dogs but let’s knock as hard as we can. Unbelievable
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