Chipotle Mexican Grill

2.5
199 reviews
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Business Details

1620 Port Washington Rd, Grafton, WI
53024, United States
(262) 274-6922
https://locations.chipotle.com/wi/grafton/1620-port-washington-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4796
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About

Mexican Restaurant
Chipotle Grafton is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
1620 Port Washington Rd, Grafton, WI
53024, United States

Hours

Reviews

2.5
199 reviews
5 stars
55
4 stars
10
3 stars
14
2 stars
23
1 star
97

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted dirty tables, overflowing trash, and overall unsanitary conditions in the restaurant.

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, small portion sizes, and poorly prepared items.

Service Issues

Many customers experienced slow service, incorrect orders, and unprofessional staff behavior, leading to dissatisfaction.

Customer Experience

While some reviews praised friendly staff and good service, the majority indicated a lack of engagement and poor management.
  • BK
    Brandon K
    2 days ago
    3.0
    It's alright, nothing to complain about but I think it's a little overpriced for what you get.
  • AO
    Anthony Oltman
    Dec 31, 2025
    5.0
    Insane portion size and very friendly staff! Had a great time and very satisfied
  • JS
    Joseph Serna
    Dec 24, 2025
    5.0
    Great job on cleanliness and working as a team to keep the lunch rush moving!
  • LR
    LNK RN
    Dec 6, 2025
    3.0
    Overall its okay with room for improvements, the Carne Asada the day I ate it was way overcooked and dry, the chimchurri tasted like pure oil, and the setting is very tight you have to walk past people seated very closely and packed in like a sardine can just to order. That's was my first experience at Chipotle and it missed the mark. I will definately try again and repost if my experience is different but until than Good luck.
  • AS
    amber smith
    Nov 29, 2025
    2.0
    Was there yesterday, it was not very busy at all. EVERY single table was dirty and the front room where sodas are located was a absolute disaster. There was even an employee eating in there amongst the filth, how embarrassing! We ate in our car instead of inside. Y'all got to do better!!!
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill in Grafton?

Chipotle Mexican Grill in Grafton is open daily from 10:45 AM to 10:00 PM.

Where is Chipotle Mexican Grill located in Grafton?

It is located at 1620 Port Washington Rd, Grafton, WI 53024, USA.