Wendy's

3.3
1577 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
N96w17600 County Line Rd, Germantown, WI
53022, United States

Hours

Reviews

3.3
1,577 reviews
5 stars
457
4 stars
363
3 stars
275
2 stars
153
1 star
329

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, particularly in the drive-thru, with wait times often exceeding 20 minutes.

Food Quality

There were numerous complaints about food quality, including cold items, incorrect orders, and food that appeared old or reheated.

Cleanliness

Many reviews highlighted unsanitary conditions, including dirty dining areas and restrooms.

Staff Attitude

Customer service experiences varied, with some staff being described as friendly and accommodating, while others were noted for being rude or unprofessional.

Order Accuracy

Multiple customers reported issues with incorrect orders, missing items, and poor communication regarding their requests.
  • RJ
    Rack Junior
    Nov 13, 2025
    5.0
    Mobile order fast. Hot fries and everything on point.
  • AG
    Andres Gonzalez
    Oct 30, 2025
    1.0
    Missed 3 milks, put cheese on my baconator and tried to give me a regular hamburger if I could leave 0 stars I would. Shame Disappointing fries were cold not the Wendy’s I know
  • JH
    Jordan Hurtado
    Oct 26, 2025
    1.0
    Wait time is horrendous. 25min wait in the drive is insane when we were 3rd from the speaker.
  • DK
    Derrick K
    Oct 25, 2025
    1.0
    Slowest service i have ever experienced with fast food. Waited literally over 30 minutes. Dirty kitchen visible through window. Didn't give me change. Lights were not on in the drive through or parking lot.
  • CT
    cierra thornton
    Oct 13, 2025
    1.0
    Inside is dirty. Sticky nasty floor. I got a salad that had moldy cheese. I threw up as soon as I saw it. Disgusting. Im so mad I spent 9 dollars on a moldy salad I couldn't even eat.

Frequently Asked Questions About Wendy's

Is Germantown Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.