Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,883 reviews
5 stars
533
4 stars
369
3 stars
359
2 stars
208
1 star
414
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted extremely slow service, with long wait times and rude staff being common complaints.
Food Safety
Multiple customers reported serious food safety concerns, including unsanitary practices by employees handling food.
Food Quality
Customers frequently mentioned receiving cold or improperly prepared food, leading to dissatisfaction with their meals.
Cleanliness
The restaurant was often described as dirty, with unclean dining areas and restrooms contributing to a negative experience.
Customer Experience
Many reviews noted poor customer service, including unhelpful staff and incorrect orders, leading to frustration among patrons.
- MMMyster MaxJan 5, 20262.0I don't remember the food quality back then because it has been more than 10 years since i had McDonald's food. The nuggets are dry like microwaved food and the hamburger patties are dry and chewy. I am sure it'll be more than 10 years before i will try the food again.
- TDTanya DunnDec 27, 20251.0I am writing to report a serious food safety concern that my family and I experienced today at this McDonald’s location. While placing our order, we observed an employee wearing gloves but she reached and grabbed some fries, and started eating them. The employee then continued working and handling food without changing her gloves. This included touching food preparation areas and assembling orders. My spouse had to say something to the employee finally changed her gloves and washed her hands. Until that point, the same gloves had been used while eating and touching multiple food surfaces, which was extremely unsanitary and concerning. Because of this incident, my family no longer felt comfortable eating the food and decided not to proceed with our order. This situation reflects a lack of proper food safety practices and training, and it should not have required a customer to intervene. I hope this concern is taken seriously and addressed to ensure food safety standards are consistently followed. Thank you for your attention.
- GOgeneric oneDec 26, 20251.0Female Hispanic worker grabbed some cooked fries from the fry bin with her dirty gloves and shoved them in her mouth and then proceeded to make orders with the same gloves. She was called out on it and none of the staff seemed bothered by what she did. It Seems like they might do the same as well. Very disgusting and no reaction from the staff when she was called out on it. This Mcdonald's needs to do better when it comes to being hygienic and sanitary.
- CBCory BliesnerDec 24, 20251.0The lady at the counter never said hi never said anything to us very rude and to herself atmosphere was terrible I would say thanks about everything no reply back really unprofessional
- OOOutqarium OpensDec 19, 20251.0I dont see how this place is still open with the horrible customer service. Took me about 20 mins just to even get 1 burger and 1 large fries. The person packing the food was on her phone the whole time and the manager didn't even say a word.
Frequently Asked Questions About McDonald's
What are the regular operating hours for this McDonald's location in Germantown, WI?
This McDonald's in Germantown, WI is open daily from 5:00 AM to 11:00 PM.
When is the drive-thru service available at this McDonald's?
The drive-thru is open every day from 5:00 AM to 11:00 PM for your convenience.
What are the hours for delivery service from this McDonald's?
Delivery is available daily from 5:00 AM to 10:30 PM at this location.
Does this McDonald's offer mobile ordering and curbside pickup services?
Yes, this McDonald's offers mobile ordering and curbside pickup services to make your experience quick and easy.
What payment options are accepted at this McDonald's?
This location accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa payment methods.
Where can I view the full menu for this McDonald's?
You can view the full menu online at https://www.mcdonalds.com/us/en-us/full-menu.html.
How can I access the McDonald’s mobile app for ordering?
You can download the McDonald's app from the Apple App Store or Google Play Store to place orders easily.
What nearby gas stations are close to this McDonald's in Germantown?
Nearby gas stations include Mobil and bp America, which can be convenient if you want to fuel up before or after your visit.
Are there other fast food options near this McDonald's location?
Yes, nearby fast food options include Wendy's and Arby's, providing a variety of dining choices in the area.
What nearby attractions or hotels can I visit when I come to this McDonald's?
You might consider visiting Duplainville, a local landmark, or staying at the nearby Super 8 by Wyndham Germantown Milwaukee hotel during your visit.