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McDonald's

3.2
(1895 reviews)

Business Details

(262) 255-1050
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
N92 W17512 County Line Road, Germantown, WI
53022, United States

Hours

Reviews

3.2
1,895 reviews
5 stars
532
4 stars
368
3 stars
361
2 stars
209
1 star
425

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers consistently reported extremely poor service, including long wait times, rude staff, and incorrect orders.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty dining areas and improper food handling practices.

Food Quality

Many customers complained about cold, poorly prepared food and incorrect orders, leading to dissatisfaction with the overall dining experience.

Staff Attitude

Several reviews mentioned unprofessional behavior from staff, including lack of communication and dismissive attitudes towards customers.
  • NS
    Nic Schaetzel
    4 days ago
    1.0
    Rude Never got order I paid 35 dollars at the kiosk Manager came in from her smoke break and gave me two Mc chickens after 55 mins And were obvious to anything 2 kids with me no food no drinks Never going back there Killians seems not yo care about their customers $35 dollars for nothing
  • SS
    Sarah
    Feb 22, 2026
    1.0
    I would like to speak about the food but didn’t receive any. Would like to speak about the costumer service but the management staff is awful. It was there employees that were trying to go above and beyond until their manager yelled at them. DONT EVEN BOTHER. Also their ice cream machine is NEVER working.
  • AT
    Alia Taylor
    Feb 15, 2026
    1.0
    Came thru the drive thru at 7am on 2/15/26 and encountered a rude manager who was not customer service oriented at all. I asked for two large coffees with the cream and sugar added because I was driving and thought it was a service McDonalds offered. She gave me two black coffees. I attempted to give the coffee back to have the condiments added and was told she couldn’t take it back through the window but could give me cream and sugar packets. I explained that the entire reason I asked for it to be added is because it’s inconvenient for me to drive and add cream and sugar at which point she closed the window and began to yell and speak negatively loud enough for me to hear. Then sent someone else to deliver me cold coffee. Smh I won’t be spending my money in an establishment where the management is disgruntled about the expectation of them to deliver quality customer service.
  • JL
    Josh Lang
    Feb 8, 2026
    1.0
    Do not even try this place outside of main eating hours. This place is decent in the morning, but went to get some smoothies in the afternoon in curbside, and waited 10 minutes before going inside to see what's up, and there was no cashier at the register for another 10 minutes, at which point I finally got someone's attention to ask for the smoothies. It then took another 5 minites to get the smoothies.
  • D1
    Dan 152728
    Feb 6, 2026
    1.0
    If I could leave negative stars I would. Ordered food for myself and my family, they completely missed 3 of 5 meals, the company blatantly did not include the sauces for my childrens' meals, they even ignored our 13 cookie box. Upon receiving all of the components of my order it had been 1 hour 20 minutes from ordering the food. 90% of the food was cold. Wife had to use the restroom and said there was a giant puddle of urine in front of the handicap toilets and the other 2 were clogged. Staff was very unhelpful to resolve the issues

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location in Germantown, WI?

This McDonald's in Germantown, WI is open daily from 5:00 AM to 11:00 PM.

When is the drive-thru service available at this McDonald's?

The drive-thru is open every day from 5:00 AM to 11:00 PM for your convenience.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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