Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers consistently reported extremely poor service, including long wait times, rude staff, and incorrect orders.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty dining areas and improper food handling practices.
Food Quality
Many customers complained about cold, poorly prepared food and incorrect orders, leading to dissatisfaction with the overall dining experience.
Staff Attitude
Several reviews mentioned unprofessional behavior from staff, including lack of communication and dismissive attitudes towards customers.
NS
Nic Schaetzel
4 days ago
1.0
Rude
Never got order
I paid 35 dollars at the kiosk
Manager came in from her smoke break and gave me two Mc chickens after 55 mins
And were obvious to anything
2 kids with me no food no drinks
Never going back there
Killians seems not yo care about their customers
$35 dollars for nothing
SS
Sarah
Feb 22, 2026
1.0
I would like to speak about the food but didn’t receive any. Would like to speak about the costumer service but the management staff is awful. It was there employees that were trying to go above and beyond until their manager yelled at them.
DONT EVEN BOTHER.
Also their ice cream machine is NEVER working.
AT
Alia Taylor
Feb 15, 2026
1.0
Came thru the drive thru at 7am on 2/15/26 and encountered a rude manager who was not customer service oriented at all. I asked for two large coffees with the cream and sugar added because I was driving and thought it was a service McDonalds offered. She gave me two black coffees. I attempted to give the coffee back to have the condiments added and was told she couldn’t take it back through the window but could give me cream and sugar packets. I explained that the entire reason I asked for it to be added is because it’s inconvenient for me to drive and add cream and sugar at which point she closed the window and began to yell and speak negatively loud enough for me to hear. Then sent someone else to deliver me cold coffee. Smh I won’t be spending my money in an establishment where the management is disgruntled about the expectation of them to deliver quality customer service.
JL
Josh Lang
Feb 8, 2026
1.0
Do not even try this place outside of main eating hours. This place is decent in the morning, but went to get some smoothies in the afternoon in curbside, and waited 10 minutes before going inside to see what's up, and there was no cashier at the register for another 10 minutes, at which point I finally got someone's attention to ask for the smoothies. It then took another 5 minites to get the smoothies.
D1
Dan 152728
Feb 6, 2026
1.0
If I could leave negative stars I would. Ordered food for myself and my family, they completely missed 3 of 5 meals, the company blatantly did not include the sauces for my childrens' meals, they even ignored our 13 cookie box. Upon receiving all of the components of my order it had been 1 hour 20 minutes from ordering the food. 90% of the food was cold. Wife had to use the restroom and said there was a giant puddle of urine in front of the handicap toilets and the other 2 were clogged. Staff was very unhelpful to resolve the issues
What are the regular operating hours for this McDonald's location in Germantown, WI?
This McDonald's in Germantown, WI is open daily from 5:00 AM to 11:00 PM.
When is the drive-thru service available at this McDonald's?
The drive-thru is open every day from 5:00 AM to 11:00 PM for your convenience.
What are the hours for delivery service from this McDonald's?
Delivery is available daily from 5:00 AM to 10:30 PM at this location.
Does this McDonald's offer mobile ordering and curbside pickup services?
Yes, this McDonald's offers mobile ordering and curbside pickup services to make your experience quick and easy.
What payment options are accepted at this McDonald's?
This location accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa payment methods.
Where can I view the full menu for this McDonald's?
You can view the full menu online at https://www.mcdonalds.com/us/en-us/full-menu.html.
How can I access the McDonald’s mobile app for ordering?
You can download the McDonald's app from the Apple App Store or Google Play Store to place orders easily.
What nearby gas stations are close to this McDonald's in Germantown?
Nearby gas stations include Mobil and bp America, which can be convenient if you want to fuel up before or after your visit.
Are there other fast food options near this McDonald's location?
Yes, nearby fast food options include Wendy's and Arby's, providing a variety of dining choices in the area.
What nearby attractions or hotels can I visit when I come to this McDonald's?
You might consider visiting Duplainville, a local landmark, or staying at the nearby Super 8 by Wyndham Germantown Milwaukee hotel during your visit.
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