McDonald's

3.2
1861 reviews
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Business Details

N92 W17512 County Line Road, Germantown, WI
53022, United States
(262) 255-1050
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
N92 W17512 County Line Road, Germantown, WI
53022, United States

Hours

Reviews

3.2
1,861 reviews
5 stars
529
4 stars
367
3 stars
358
2 stars
205
1 star
402

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and poor staff attitudes, leading to frustration and dissatisfaction.

Food Temperature

Many reviews mentioned receiving cold or lukewarm food, with several customers expressing disappointment over the quality and temperature of their meals.

Cleanliness

The restaurant was often described as dirty, with reports of trash overflowing and unclean tables, contributing to a negative dining experience.

Order Accuracy

Numerous customers experienced issues with incorrect orders, missing items, and poorly prepared food, indicating a lack of attention to detail.

Positive Staff Interactions

Despite the overall negative feedback, some customers highlighted individual staff members who provided friendly and efficient service.
  • ES
    Erik Saynisch
    2 days ago
    1.0
    There were 2 cars in the drive throughwhen we pulled up. It took 12 minutes to get our mobile order. They didn't know what we had ordered when we got to the next window. When the bag of food was finally given through the window it was dripping wet on the bottom and got my pants wet with soda? Water? Not sure what. Not a good experience. Expected better from McDonald's. Update, got home and bit into the quarter pounder and it seems a bit raw...
  • JS
    Jeff Serra
    Nov 15, 2025
    5.0
    Over all great experience. First we forgot socks for the play land and the staff provided socks (who knew McDonalds has socks on hand?!? Not me!)lol. The staff were very courteous. The food was fresh and the store was clean.
  • PT
    Patrick T
    Nov 7, 2025
    1.0
    Long wait for mobile order of sandwich and fries. Wasn’t prepared until I brought it to their attention. No apology. Dirty lobby. Employee in bathroom on his phone pretending to wash his hands. Avoid this one guys.
  • JM
    John Marrs
    Nov 2, 2025
    1.0
    This was the last straw. The service here is slow, uncaring and incompetent. There's just no reason to tolerate this anymore, so I'm done. Removing the app from my phone so I don't get tempted to try it again. Goodbye McD. I'm sure my heart will thank me later anyway. The folks ahead of me waited an hour for their food. Mine was quick at only 30 minutes.
  • TH
    The Truth Hurts
    Oct 24, 2025
    5.0
    The company has problems with staff but there are at least 3 individuals on the first shift Oct.24th 2025 these guys were the only ones there and they worked their hardest and the community should be grateful for our fast food people and the staff.
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Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location in Germantown, WI?

This McDonald's in Germantown, WI is open daily from 5:00 AM to 11:00 PM.

When is the drive-thru service available at this McDonald's?

The drive-thru is open every day from 5:00 AM to 11:00 PM for your convenience.