McDonald's

2.7
1031 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
N112w15936 Mequon Road, Germantown, WI
53022, United States

Hours

Reviews

2.7
1,031 reviews
5 stars
235
4 stars
137
3 stars
166
2 stars
101
1 star
392

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers experiencing order mistakes and poor communication.

Cleanliness

The restaurant was frequently described as dirty, with reports of unsanitary conditions in the dining area and bathrooms.

Order Accuracy

Many customers reported consistent issues with incorrect orders, leading to frustration and dissatisfaction.

Food Quality

Several reviews mentioned cold or poorly prepared food, with some customers expressing concerns about food safety.
  • SX
    Sandy Xiong
    Dec 23, 2025
    1.0
    Honestly not sure what happened to this location but a year ago it was so much better. The staff is super rude. They always have this mid-age guy taking drive thru orders and he yells “What!” after everything you order. Maybe have someone else take orders if he can’t comprehend 90% of what people are ordering. Another time my husband ordered via the app like he usually does and for whatever reason it didn’t show up on their system. The East Indian lady told him the address was N123 and told him to go down the road to another McDonald. He even second guessed himself but this is the only one he’s been ordering from since we live only a few blocks down. Super disappointing. Retrain the staff please. I worked at McDonald’s as my first job 20+ years ago and that kind do customer service would never have been ok.
  • SS
    sethgoescrazy
    Nov 30, 2025
    1.0
    Ordered McRibs no onion no pickle and I guess that means no meat too. Tried to call numerous times before they closed was just ignored. You would think the food costing more would come with better service but I guess not
  • BL
    Boost Lee
    Nov 18, 2025
    1.0
    This place likes to upcharge you without you knowing
  • RS
    Rick S
    Nov 18, 2025
    1.0
    If you go after school or in evening, usually loaded with unattended teenagers. Very bad language and a lot of yelling and rambunctious behavior, they bring in outside food and trash entire rooms. Why does this location allow this. More than half the time I'm there is like this. A little scary if you are with small kids
  • KH
    Kayleigh Hunt
    Nov 1, 2025
    1.0
    Awful customer service. Had a lady walk away from after I asked a question. The people in the drive thru before were less than helpful. For the price yall have on the second rate food, the lack of customer service makes it fully not worth my time or energy.

Frequently Asked Questions About McDonald's

What are the regular opening hours for this McDonald's location?

This McDonald's is open every day from 5:00 AM to 11:00 PM.

Does this McDonald's offer delivery services?

Yes, delivery is available daily from 5:00 AM to 12:00 AM, including options such as curbside pickup, same-day delivery, and no-contact delivery.