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McDonald's

2.7
(1034 reviews)

Business Details

N112w15936 Mequon Road, Germantown, WI
53022, United States
(262) 253-4710
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
N112w15936 Mequon Road, Germantown, WI
53022, United States

Hours

Reviews

2.7
1,034 reviews
5 stars
235
4 stars
137
3 stars
166
2 stars
102
1 star
394

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders and missing items, leading to frustration.

Customer Service

Many reviews highlighted rude and unhelpful staff, with several customers expressing dissatisfaction with the service experience.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Food Quality

Customers noted inconsistent food quality, with some reporting cold or poorly prepared items.

Communication Issues

Several customers experienced difficulties with staff understanding their orders, often leading to mistakes.
  • KC
    Kristopher Cupery
    Jan 31, 2026
    1.0
    You forgot the chicken nuggets in our chicken nugget kids meal. You also forgot a McChicken. We only ordered a total of five items. 3/5 order accuracy. We didn’t get what we paid for! What the heck is going on here?
  • CW
    Chloe Wade
    Jan 30, 2026
    1.0
    Asked for our receipt to do the survey Indian lady in drive thru immediately started yelling at us calling names and saying we were never welcome back just for asking for the receipt. Worst experience at a McDonald’s or any restaurant ever
  • JW
    Josh Waldon
    Jan 15, 2026
    1.0
    It’s honestly the worst McDonald’s ever to go to. I go there for breakfast on my way to work some mornings and they never listen to me in the drive through and rush my order and I always have to check my food and it’s always missing something bc they don’t take the time to listen. It’s very frustrating and id go there more often in the mornings if it wasn’t so frustrating
  • SX
    Sandy Xiong
    Dec 23, 2025
    1.0
    Honestly not sure what happened to this location but a year ago it was so much better. The staff is super rude. They always have this mid-age guy taking drive thru orders and he yells “What!” after everything you order. Maybe have someone else take orders if he can’t comprehend 90% of what people are ordering. Another time my husband ordered via the app like he usually does and for whatever reason it didn’t show up on their system. The East Indian lady told him the address was N123 and told him to go down the road to another McDonald. He even second guessed himself but this is the only one he’s been ordering from since we live only a few blocks down. Super disappointing. Retrain the staff please. I worked at McDonald’s as my first job 20+ years ago and that kind of customer service would never have been ok.
  • SS
    sethgoescrazy
    Nov 30, 2025
    1.0
    Ordered McRibs no onion no pickle and I guess that means no meat too. Tried to call numerous times before they closed was just ignored. You would think the food costing more would come with better service but I guess not

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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