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Jimmy John's

3.3
(182 reviews)
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Business Details

N112 W16268 Mequon Rd, Germantown, WI
53022, United States
(262) 502-3505
https://locations.jimmyjohns.com/wi/germantown/sandwiches-123.html

About

Sandwich Restaurant

Location

Jimmy John's
N112 W16268 Mequon Rd, Germantown, WI
53022, United States

Hours

Reviews

3.3
182 reviews
5 stars
65
4 stars
37
3 stars
15
2 stars
16
1 star
49

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported long wait times for both delivery and in-store orders, often exceeding the expected 'freaky fast' service.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.

Customer Service

Feedback indicated poor customer service experiences, including disrespectful staff and inadequate responses to complaints.

Food Quality

While some customers enjoyed the sandwiches, others noted issues with bread quality and overall freshness.

Management Issues

Several reviews pointed to poor management practices, including untrained staff and lack of accountability for service failures.
  • HS
    Henry Steiner
    2 days ago
    1.0
    Delivery driver threw the bag down and slammed on my door. Sped off like a maniac. Took over 1 hour to get delivered. Ive had several issues lately with this location... im bringing my money somewhere else.
  • GM
    Greg Miller
    Feb 12, 2026
    1.0
    I waited 45min for A sub then I received it and the sandwich wasn't made right....when I call the lady (not) she yelled at me cause she said I was just mad for the sandwich being late and called me a liar and was VERY DISRESPECTFUL!! SHE SHOULD BE FIRED IMMEDIATELY!!! DO NOT ORDER FROM HERE
  • MM
    Maureen Meer
    Dec 20, 2025
    2.0
    You should let us know if it is not your delivery. I ordered a toasted sub and by the time I got it the bun was so hard I could not eat it! I would have ordered a regular sub if I new it was going to be Uber with one other stop!! Not happy at all
  • CC
    Carla's Creations
    Dec 10, 2025
    3.0
    Brown avocado spread, ordered a turkey lulu didn't add tomatoes. Sub was overly sloppy.
  • SD
    Shot By DH
    Nov 4, 2025
    2.0
    Driver was upset that I didn’t give him a tip. Ordered online and I used a gift card and didn’t have enough for a tip. He pulls up gets out the car and hands me a receipt asking if I wanted to leave a tip. If I wanted to leave a tip I would have on the website lmao . Driver tried to drive intimidate me and failed .
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Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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