Jimmy John's

3.5
182 reviews

About

Sandwich Restaurant

Location

Jimmy John's
N96 W17980 County Line Rd, Germantown, WI
53022, United States

Hours

Reviews

3.5
182 reviews
5 stars
77
4 stars
31
3 stars
16
2 stars
14
1 star
44

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service and delivery times, often taking over an hour.

Food Quality

Mixed reviews on food quality; some enjoyed their sandwiches while others received incorrect or poorly made orders.

Staff Attitude

Customer experiences varied, with some praising friendly staff while others reported unprofessional behavior.

Cleanliness

Some customers noted cleanliness in the restaurant, but others raised concerns about hygiene practices.
  • AG
    Ariel Glassman
    Dec 28, 2025
    2.0
    Sandwich bread seemed really small. The back door was unlocked so I went in that way. One employee chided the other for leaving the back door unlocked, but nobody went back to lock the door while I was there. I got my sandwich promptly. When I went to leave the store she asked me to use the front door, which was far away from my car. I walked around the side of the building in the rain to my car only to realize that there was no mayo on my sandwich - my fault. The bread was probably 3 and 1/2 inches wide. It didn't seem like a full sized sub. It tasted okay.
  • KD
    Kristin Dvorsky
    Nov 9, 2025
    5.0
    That was one of the best interactions I've had at a fast food place lately. They were so nice and fast!
  • RR
    Ryrie Roth
    Oct 16, 2025
    1.0
    Ordertaker was very quiet and unenthused. Sandwich bread was rock hard. 2 measly slices of turkey on the sandwich. Fairly pathetic if you ask me.
  • BB
    bhgeurts1
    Sep 30, 2025
    1.0
    Hours state 9pm close. Arrived at 8:40 this evening and was advised they were closed. Asked if we could get a sandwich to go. Was advised everything was put away. Clearly the crew wanted to go home early as opposed to serving customers.
  • MS
    Matthew Shea
    Sep 22, 2025
    3.0
    I tried to surprise my girlfriend with a #1 with pickles. To not only her surprise, but mine, we learned the sub contained plain CUCUMBERS, not pickles. I can see how this might confuse someone, as cucumbers are the basis of what becomes a pickle, but c’mon. This was just silly. I hope this gets sorted out so others are not in the same boat. Staff were friendly and the place was clean tho!