Buffalo Wild Wings

Reviews

• JB

  Jo Be

  1 day ago
  1.0
  30 mins later and my ToGo order was still not ready. I had to leave without the food I paid for. No hostess on duty so I had to place my order with the bartender. The restaurant was empty, except for the 2 gentleman sitting at the bar. The bartender was cordial, but moved with zero sense of urgency. She was actually staring at the 3 inches of head on the draft beer she had just poured when I walked up. My order was simple: (2) Buffalo Chicken wraps and a slice of cake. She said it would be ready in 10 to 15 minutes. I returned in 20 minutes. There was now 3 tables of about 7 ppl total and there was no server on duty. She told me my food was almost ready. Then she disappeared into the kitchen for 3-5mins. Then I saw another young lady come from the restroom and go in the kitchen so I’m thinking great my food should be almost ready. Nope! Then after another 5 minute wait she brought out food for the man at the bar, and food for the tables. I asked her if my food was done. With MUCH attitude, she turns to me and says “we only have one cook! It’s almost done!” I’m confused now because when I ordered there was no one there so why was my food not ready when I arrived? Yet he’s working on the order for the people who arrived after me. I assume they became a priority so she could actually make some tip money in this empty restaurant. The only reason I waited that long (even though she could see I was working) is because I was passing through the state and I wanted to take someone food and at this point they already knew it was coming, but after her attitude, I told her to void the order because I was leaving. And just like the rest of the experience, she completely ignored me. I understand restaurants have to run lean on labor when business is slow, but if this is the service people get when they do come BW3s cannot seriously expect people to keep returning.
• MD

  Micah Dobbs

  1 day ago
  1.0
  I’d leave a review for my food but it’s been 2 hours since I’ve ordered it online and it hasn’t been picked up yet. I was told to avoid this place at all costs, and I see why. Can’t ever get food out in a reasonable amount of time. And I should know, I work in food service. Absolutely terrible. Worst part was I couldn’t cancel my order so I’m stuck waiting for food that by the time I get it will be cold. Absolutely atrocious.
• JL

  Jason Lee

  1 day ago
  1.0
  By far - the worst experience I ever had for this place. Whoever is the management there or whoever they're hiring, are ruining the franchise. And the funny thing is, the management and the staff does not care one bit. Whoever is corporate needs to shut this place down or hire a whole new crew because I am beyond disappointed. Waited in line for 10 to 15 minutes with MULTIPLE people waiting in line. I understand that it can get busy - but staff was moving like nothing was occurring. We can't even go sit because they have to assign us the table. We waited to be seated, and the staff didn't even try to welcome us or let us know they'll be right back. Walked away and we waited another 10-15 minutes before they can take our order. They do this whether it's busy or not. I was so fed up - i just got up and left. Please hire a crew that gives a crap about customer service because if I was corporate - this crew would've been replaced in a heartbeat.
• MM

  Mando

  Feb 24, 2026
  3.0
  I honestly had given up hope on ALL Bdubs.. Until.... I foud this one! For the most part, most of the ones I had been to made me sick.. or the food was crap.. service even worse! But here, the wings are always good, and the bartenders are nice. The only thing is when I order pick up... I find myself standing in the front for 15min waiting for someone to even acknowledge me. When you ask someone for help, they say.. "someone will be right with you." I've lost my entire Lunch periods 2 separate times just waiting for someone to grab it for me.
• CM

  C M

  Feb 16, 2026
  1.0
  Service is slow, the place is messy and saw that the workers were on their phones instead of working. We got sat and next to us were dirty tables the whole time we were there and being seen. Hardly any staff there and I've only seen one manager running around doing things, helping tables out, talking to tables, while also helping at the bar, and he was more attentive than our server. Will not be back here. I'd rather drive another 15-20 minutes and have better service at West Bend.