Rosati's Pizza serves signature Chicago-style pizzas, pastas, wings, salads, and sandwiches that offer high quality, value and flavor. With five generations of experience, every piece of every recipe is original, ensuring Rosati's serves one-of-a-kind dishes from a one-of-a-kind family. As one of the oldest surviving family pizza brands in the U.S., the Rosati name has been firmly established in the city of Chicago and its suburbs. Generations have grown up with the brand and continue to spread it to every corner of the country. Transplanted Chicagoans all over the map have helped bring their favorite pizzeria to 150+ locations across twenty states.
While many customers enjoyed the pizza and other menu items, there were numerous complaints about inconsistent food quality, including undercooked items and poor flavor.
Customer Service
Customer service received significant criticism, particularly regarding rude staff and poor phone manners, leading to a negative overall experience for many patrons.
Order Issues
Several reviews highlighted problems with order accuracy, including incorrect items and issues with online ordering being unavailable.
Delivery Experience
Delivery service was generally praised for being prompt and friendly, although some customers noted issues with the delivery process.
Pricing Concerns
Some customers felt that the prices were high relative to the quality of food received, leading to dissatisfaction.
MV
Mary Vargas
Nov 16, 2025
1.0
It’s 7:48pm as I’m writing this. I called twice before 7:30 to place an order. The employee is inside with the lights off. Not answering the phone. So we went next door to Kings Wok to order food. 😊 yall don’t close till 8pm though.
LG
Lisa Girmscheid
Sep 22, 2025
4.0
Love the pizza! Hate the plastic thing underneath. Can't you use cornmeal or something? The cheese always melts through and it's all stuck up in the plastic. Yuck.
NB
Nicole Borgman
Aug 16, 2025
1.0
Just tried to order pizza - the online ordering is turned off and I called several times and no one answers. The phone just rings and rings. Why are they not open in the middle of the day on a Saturday?
MM
MrsPB
Aug 13, 2025
3.0
I’ve tried to order from here numerous times.
They close (and leave) about an hour earlier than their posted closing time, they don’t answer the phone, and they turn off online ordering. 😑
Why does the most poorly run Rosati’s have to be the one closest to my home. 🫤