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Brand Certified

Jimmy John's

3.3
(267 reviews)

Business Details

6811 S 27th St, Franklin, WI
53132, United States
(414) 304-7255

About

Sandwich Restaurant

Location

Jimmy John's
6811 S 27th St, Franklin, WI
53132, United States

Hours

Reviews

3.3
267 reviews
5 stars
107
4 stars
36
3 stars
31
2 stars
22
1 star
71

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported long wait times for delivery, often exceeding an hour, with some orders arriving cold or incomplete.

Customer Service

Feedback highlighted inconsistent customer service, with some employees being rude or unhelpful, while others received praise for their friendliness.

Order Accuracy

Many reviews mentioned incorrect orders, missing items, or failure to follow customization requests, leading to customer dissatisfaction.

Food Quality

While some customers enjoyed the food, others noted issues with freshness and quality, including stale bread and incorrect sandwich contents.
  • GB
    Greg Bollis
    Feb 21, 2026
    5.0
    Freaky fast. Food was ready once I paid.
  • JP
    Justen Preiss
    Jan 18, 2026
    2.0
    I ordered delivery (through the JJ app) for two subs on a boring Sunday evening in January. No Packers game on, no holiday. It was snowing lightly, but certainly nothing significant. I ordered two of the same menu item, both customized to add lettuce, one of the two also had fried onions added. I received confirmation of my order at 6:36 PM, then a notice that my order was out for delivery at 6:48 PM. The order was not delivered until 7:35 PM, a full hour after my order, and 47 minutes after it was marked as ‘out for delivery.’ I called at 7:20ish to find out if there had been a problem and was told that the driver, “had another delivery in the opposite direction first,” but that he was on the way with mine. I’m not sure exactly what the delivery radius of this particular location is, but I’m certain it’s not a 20-minute drive in every direction. Needless to say, when the food finally arrived the toasted subs were no longer warm. To add insult to injury, neither of our subs had the customizations we ordered. I’m not unreasonable. I knew that delivering while there were light flurries was bound to lead to slight delays. In fact, to preemptively show my appreciation for the expected service, I added a $10 tip to a $34 order. When the driver pulled up in a 4WD SUV, the incredulous slowness of the delivery service became even more infuriating. Think twice before counting on this Jimmy John’s location.
  • DL
    Donna Levinson
    Dec 25, 2025
    1.0
    Upon entering the store, I noticed there was water all over the floor, and I assumed they were closing. This was not the case, after placing my order from a very rude disinterested employee , that same employee, then began slinging mop water all over my husband shoes .. I had to ask him to refrain from doing this ( Please know the entire floor was covered in water that customers had walk thru to place an order) This guy is not an asset to your company! When I ask for a receipt, he retorted “it will be on your sandwich“ it was not. I had to ask the gentleman who made the sandwich to produce a receipt whereas he had to takeoff his gloves because this other jerk can’t do his job.
  • DH
    DOC HIPHOP
    Dec 24, 2025
    5.0
    GREAT CUSTOMER SERVICE 😁👍🌍🛸
  • CJ
    Craig Janczak
    Nov 14, 2025
    2.0
    See picture of the ham they used on my sandwich. I ordered a slim 1 plus mayo packs. Did they forget I was opening my sandwich to add mayo?

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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