JP
Justen Preiss
Jan 18, 2026
I ordered delivery (through the JJ app) for two subs on a boring Sunday evening in January. No Packers game on, no holiday. It was snowing lightly, but certainly nothing significant.
I ordered two of the same menu item, both customized to add lettuce, one of the two also had fried onions added. I received confirmation of my order at 6:36 PM, then a notice that my order was out for delivery at 6:48 PM.
The order was not delivered until 7:35 PM, a full hour after my order, and 47 minutes after it was marked as ‘out for delivery.’ I called at 7:20ish to find out if there had been a problem and was told that the driver, “had another delivery in the opposite direction first,” but that he was on the way with mine.
I’m not sure exactly what the delivery radius of this particular location is, but I’m certain it’s not a 20-minute drive in every direction.
Needless to say, when the food finally arrived the toasted subs were no longer warm. To add insult to injury, neither of our subs had the customizations we ordered.
I’m not unreasonable. I knew that delivering while there were light flurries was bound to lead to slight delays. In fact, to preemptively show my appreciation for the expected service, I added a $10 tip to a $34 order. When the driver pulled up in a 4WD SUV, the incredulous slowness of the delivery service became even more infuriating.
Think twice before counting on this Jimmy John’s location.