Jimmy John's

3.3
264 reviews

About

Sandwich Restaurant

Location

Jimmy John's
6811 S 27th St, Franklin, WI
53132, United States

Hours

Reviews

3.3
264 reviews
5 stars
105
4 stars
36
3 stars
31
2 stars
21
1 star
71

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Many customers experienced long wait times for delivery, often exceeding an hour, with some orders arriving late or incomplete.

Order Accuracy

Numerous reviews highlighted problems with incorrect orders, missing items, and failure to follow specific instructions.

Customer Service

Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Food Quality

While some customers praised the food quality, others reported issues with stale bread and incorrect sandwich preparations.

Staffing Problems

Several reviews mentioned that the location appeared understaffed, contributing to delays and poor service.
  • DL
    Donna Levinson
    Dec 25, 2025
    1.0
    Upon entering the store, I noticed there was water all over the floor, and I assumed they were closing. This was not the case, after placing my order from a very rude disinterested employee , that same employee, then began slinging mop water all over my husband shoes .. I had to ask him to refrain from doing this ( Please know the entire floor was covered in water that customers had walk thru to place an order) This guy is not an asset to your company! When I ask for a receipt, he retorted “it will be on your sandwich“ it was not. I had to ask the gentleman who made the sandwich to produce a receipt whereas he had to takeoff his gloves because this other jerk can’t do his job.
  • DH
    DOC HIPHOP
    Dec 24, 2025
    5.0
    GREAT CUSTOMER SERVICE 😁👍🌍🛸
  • CJ
    Craig Janczak
    Nov 14, 2025
    2.0
    See picture of the ham they used on my sandwich. I ordered a slim 1 plus mayo packs. Did they forget I was opening my sandwich to add mayo?
  • CL
    Constance Lancelle
    Nov 10, 2025
    1.0
    Jimmy John’s should pay their employees more so that people are actually willing to work there. Took over an hour to get my food delivered because they were understaffed. These poor workers are being slandered for being “lazy” when they’re working as hard as they can with little help.
  • DR
    dayan Rajwar
    Oct 29, 2025
    4.0
    Getting better with order times