Dairy Queen Grill & Chill

Reviews

• SM

  Scott McLaughlin

  Feb 21, 2026
  1.0
  Terrible customer service and food. Rude staff. Will not be going back, would give 0 stars if possible.
• KM

  Kanor Micheal

  Feb 14, 2026
  1.0
  Bad food bad staff bad every thing the worst experience ever
• TS

  Tyler Skibinski

  Feb 13, 2026
  5.0
  Order To-Go New place. Great service. They covered my frys so they don't spill or get anything else mixed up, PERFECT will be back!!
• NM

  Nadia M

  Feb 9, 2026
  1.0
  So I decided to order the viral valentines cupcakes from this location today, order through the app went to the drive thru to pick up and what I got looked nothing like what was in the picture. See picture for reference. The lady at the drive thru handed over the cup carrier with the 2 cupcake ice creams and my blizzard.She closed the window right away.I didn't get a chance to ask her what the heck is this. The last few times i've been inside the customer service was terrible, which is why I chose the drive thru this time.But that's even worse. I've taken my kids to eat inside a few times in the past and even the tables are not cleaned in between customers. Employees are rude and do not acknowledge you. Even though ths location is very convenient for me, I'd rather go to oak creek. This is sad because I know a lot of us in Franklin were very excited when this DQ opened.
• SR

  Saravanan R

  Jan 28, 2026
  1.0
  Food is good customer service and support it’s horrible I never ever visit the store again.

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