Arby's

4.1
234 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
7621 West Rawson Avenue, Franklin, WI
53132, United States

Hours

Reviews

4.1
234 reviews
5 stars
127
4 stars
59
3 stars
22
2 stars
6
1 star
20

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple reviews highlighted poor customer service, including rude staff, incorrect orders, and a lack of attention to detail.

Food Quality

Customers frequently reported issues with food temperature and quality, such as cold sandwiches and missing sauces.

Positive Experiences

Despite the negatives, several reviews praised friendly staff, quick service, and good food at certain locations.

Cleanliness

Many customers noted that the restaurant was clean and well-maintained.

Inconsistent Performance

Overall, experiences varied widely, with some customers expressing loyalty to the brand while others reported repeated disappointments.
  • AN
    Andy Nuck
    Dec 27, 2025
    5.0
    Nice, clean place, employees talk loud enough to hear an issue or 2 back there, but it doesn't bother me. Rang the bell last time I was in there.
  • RS
    Rebekah Shallow
    Dec 9, 2025
    1.0
    Pink haired lady taking the order late at night had the worst attitude and our order was completely wrong and messed up. Maybe had she stopped interrupting and actually listened to what we were ordering there wouldn’t have been so many mistakes. And isn’t it standard to put the restaurants sauce in every bag. It’s Arby’s, you’d think you’d put Arby’s sauce in the bag. And to top it off the fries were cold. Fast food industry isn’t for the weak. But you want higher pay? Shouldn’t pay reflect your work? Is that a reflection on poor management?
  • JK
    Jordan Koutnik
    Dec 9, 2025
    1.0
    Worked a 15 hour day to stop and bring my pregnant wife food home and because the employee is mad they have to be there my food is terrible and the sauces that were requested twice weren’t given. Not my fault that’s your place of employment. Like any service industry their pay should reflect how bad their work is. Lady had pink hair if it helps identify the employee. Won’t be back. Stay away.
  • JH
    James Hubbard
    Dec 8, 2025
    1.0
    They forgot marinara sauce twice in a row on my door dash. There’s no way to request it or extra.., it sux
  • AQ
    Angela Quayle
    Dec 1, 2025
    2.0
    Our food was ready before we even filled our sodas. The classic sandwiches were cold and buns were hard. Very disappointing as we do not eat out often.