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Brand Certified

Arby's

4.1
(238 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
7621 West Rawson Avenue, Franklin, WI
53132, United States

Hours

Reviews

4.1
238 reviews
5 stars
129
4 stars
59
3 stars
23
2 stars
7
1 star
20

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers noted that the restaurant was clean and well-maintained.

Service Quality

Customer service experiences were mixed, with some praising friendly staff while others reported rude or inattentive service.

Food Quality

Food quality was inconsistent, with some customers enjoying their meals while others received cold or poorly prepared items.

Order Accuracy

Several reviews highlighted issues with order accuracy, including missing items and incorrect orders.

Speed of Service

The speed of service varied, with some customers experiencing quick service while others faced long wait times.
  • MR
    Mary Rose
    Feb 23, 2026
    5.0
    Clean and Cozy restaurant, which you never see in fast food restaurants. Had Excellent customer service and the food was Great!
  • MP
    Mike Pikula
    Feb 22, 2026
    3.0
    Beef sandwich was cold and dry meat. Worst one in a long long time.
  • KB
    Karyn Birmingham
    Feb 11, 2026
    5.0
    Today I picked up Arby’s roast beef sandwiches, mozzarella cheese sticks, and potato cakes for my 86 year-old mother and my sister and myself . When I walked in the store, I noticed how incredibly clean the restaurant was and was immediately welcomed with a hello and a smile. The manager of the store, Vera, was the one that helped me. She helped me decide how much to buy for my family. I love the Arby sauce and I asked for extra and she gave me four extra packets. Arby’s is my mom‘s favorite and I will definitely be coming back here to bring her more Arby’s roast beef sandwich sandwiches.!!!
  • AN
    Andy Nuck
    Dec 27, 2025
    5.0
    Nice, clean place, employees talk loud enough to hear an issue or 2 back there, but it doesn't bother me. Rang the bell last time I was in there.
  • RS
    Rebekah Shallow
    Dec 9, 2025
    1.0
    Pink haired lady taking the order late at night had the worst attitude and our order was completely wrong and messed up. Maybe had she stopped interrupting and actually listened to what we were ordering there wouldn’t have been so many mistakes. And isn’t it standard to put the restaurants sauce in every bag. It’s Arby’s, you’d think you’d put Arby’s sauce in the bag. And to top it off the fries were cold. Fast food industry isn’t for the weak. But you want higher pay? Shouldn’t pay reflect your work? Is that a reflection on poor management?

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Official website
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