We went an hour before closing so perhaps not at the best time. Our blizzards were melty and the inclusions were not mixed in, just thrown on top.
SA
Soha Abdallah
Apr 11, 2026
1.0
I recently purchased a vanilla cone and a Reese’s Blizzard, and both items were not up to standard. The ice cream in both had a noticeably bitter taste, which made them inedible. Additionally, the Blizzard was partially melted and not prepared as expected.
Due to the taste and quality, I ended up throwing both items away. After looking into possible causes, I became concerned that the bitterness may be related to improper cleaning of the ice cream machine.
I attempted to contact the store directly to address the issue, but when I asked to speak with a manager, I was treated rudely and the call was abruptly disconnected. This was very disappointing and unprofessional.
UP
urvesh Patel
Apr 1, 2026
5.0
Sagar guy is hot. I only go because of him.
SM
Scott McLaughlin
Feb 21, 2026
1.0
Terrible customer service and food. Rude staff. Will not be going back, would give 0 stars if possible.
NM
Nadia M
Feb 9, 2026
1.0
So I decided to order the viral valentines cupcakes from this location today, order through the app went to the drive thru to pick up and what I got looked nothing like what was in the picture. See picture for reference. The lady at the drive thru handed over the cup carrier with the 2 cupcake ice creams and my blizzard.She closed the window right away.I didn't get a chance to ask her what the heck is this. The last few times i've been inside the customer service was terrible, which is why I chose the drive thru this time.But that's even worse. I've taken my kids to eat inside a few times in the past and even the tables are not cleaned in between customers. Employees are rude and do not acknowledge you. Even though ths location is very convenient for me, I'd rather go to oak creek. This is sad because I know a lot of us in Franklin were very excited when this DQ opened.
Frequently Asked Questions About Dairy Queen Grill & Chill
What kind of food and treats does Dairy Queen Grill & Chill in Franklin offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, and DQCakes.com ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill in Franklin?
The restaurant is open daily from 10:00 AM to 10:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, they have a drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the location welcomes families and children, offering high chairs and a family-friendly environment.
Are there outdoor seating options available at Dairy Queen Grill & Chill?
Yes, there is outdoor seating available for customers.
Can customers order food online from Dairy Queen Grill & Chill?
Yes, customers can order online through their official order page at https://www.dairyqueen.com/en-us/order/pickup/n/71722/.
How can I get exclusive deals from Dairy Queen Grill & Chill?
You can download their app for exclusive deals at https://www.dairyqueen.com/app.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby, you can visit Shoppes at Wyndham Village for shopping, or enjoy a coffee break at Biggby Coffee and Starbucks.
Are there health or fitness centers close to Dairy Queen Grill & Chill?
Yes, 9Round Fitness boxing club and CORA Physical Therapy are nearby, offering fitness and physical therapy options.
Can I find financial services near Dairy Queen Grill & Chill in Franklin?
Yes, Edward Jones Financial Advisors Jeff Rotfeld and Tyler D Safford, as well as Summit Credit Union, are located nearby.
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