Jimmy John's

3.5
178 reviews

About

Sandwich Restaurant

Location

Jimmy John's
2839 Fish Hatchery Rd, Fitchburg, WI
53713, United States

Hours

Reviews

3.5
178 reviews
5 stars
82
4 stars
30
3 stars
13
2 stars
7
1 star
46

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Many customers reported long wait times for delivery, with some orders taking over an hour or not being delivered at all.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rude or indifferent service.

Food Quality

While many enjoyed the food, there were complaints about incorrect orders, soggy sandwiches, and inconsistent quality.

Operational Hours

Customers expressed frustration over the store closing early or not adhering to posted hours, leading to disappointment.

Positive Experiences

Despite the issues, several reviews highlighted positive interactions with staff and satisfaction with the food when orders were correct.
  • RT
    Ric Terz
    Dec 19, 2025
    1.0
    Love jj.. but on a regular visit. The employees have long hair and don't wear nets,or tie back and if they where a hat they don't tuck the hair. We'll today I bit into a sandwich and there was a hair.. and I could tell you who it belong to just by length! VERY WRONG. WISH THERE WAS SOMETHING I COULD DO ABOUT IT . BUT TRAVEL IS TO FAR...
  • CM
    Chris Mcmorrow
    Nov 9, 2025
    5.0
    Used to get it delivered while in the area for appointments and other things. Fast delivery and great food.
  • AS
    Amanda Shipley
    Sep 1, 2025
    5.0
    Great service! Had a mix up on a sandwich and super pleasant and understanding and fixed it right away!
  • PD
    Paul D
    Aug 29, 2025
    1.0
    App sucks. Sandwiches fall apart and are messy and soggy. They added a "Fan Feast Box" and it costs more than if you bought the items individually. Clearly scummy people run Jimmy Johns.
  • AS
    Andrew Steele
    Dec 5, 2022
    1.0
    Marcus takes your order like you owe him money. Rude, short, akward, you can tell he doesn't want to be there, makes you feel like he's extremely annoyed and upset with you that you had the audacity to call and order jimmy johns, and he's barely doing the bear minimum. Almost didn't even finish the order, and I'm sure alot of people don't and just say f it and eat elsewhere. If you don't like your job, quit. He's probably costing the drivers tip money, although I still tipped mine $5