Jimmy John's

Reviews

• NN

  Necroverse

  Jan 1, 2026
  5.0
  The food is always great, but there have been countless times when I’ve ordered for delivery and they’ve called me to update me on the status of my order even when it’s been through DoorDash or Uber eats. Countless times I have been given extra chips or desserts for free when I’ve had to come pick up orders myself if there has been no one to deliver the food. If you guys are absolute rock stars and are always a pleasure!
• SR

  Sara R

  Nov 27, 2025
  1.0
  The nighttime "manager" needs a huge lesson in customer service. On November 8th we placed an order for delivery. After almost an hour of not hearing about the order being out for delivery we called to inquire. We were told there was not a nighttime driver and they had to use an outside source for delivery. When I tried to voice my frustration that this was not "freaky fast", calmly might I add, I was hung up on. And when I tried to call back the phone would not be answered, and my order was cancelled. I drove to the store to place the same order and when the manager, Jeffrey (or so he said his name was) realized I was the same person, I told him I didn't appreciate being hung up on, and he replied he didn't appreciate my attitude. He promptly hit cancel on the credit card machine and told us to get out and that he had the right to refuse service to anyone and in the same breath said he could call the cops. He was completely over reactive and should not be employed in a customer service field, and definitely not manager material. I was appalled at this whole interaction. We usually order weekly from this store.
• MH

  Michael Howe

  Oct 27, 2025
  3.0
  Turn the music down! Great googly moogly, I might be able to hear you speaking to me. And give it up with the tips. I'm sick of 15% staring me in the face when the cashier hits two buttons and mumbles something I can barely hear because the music is so loud! Other than that the food was fine.
• SS

  Sondre Sumnicht

  Sep 28, 2025
  1.0
  The “manager” working on 9-28-25 needs a lesson in customer service. Ordered for delivery and did not receive my order so I called to inquire, to which the employee claimed their driver just returned from. The employee asked me to check outside for the order while I was on the phone , which I checked again and no order was there. Employee was obviously annoyed so put me on hold to figure it out. Sat on hold for a while before employee came back on and said “i don’t know they just delivered it and I don’t have another driver, my driver is done for the day”. Okay so then what? “ I will have to cancel this order” so I replied okay thanks! And the employee hung up on me. I called back to inquire what was next since they hung up on me and so I asked if I will receive a refund. I also asked to speak to a manager since they hung up the phone on me - to which the employee claimed they were the manager. They said they can’t give a refund and will have to submit to payroll and it will be a few days. Never once did they apologize or offer any sort of solution and every reply this person acted annoyed to be dealing with it. Trust me I was annoyed too. This manager should not be a manager - so unfortunate, do better.
• LE

  Lily Edson

  Jul 8, 2025
  1.0
  catering was an hour late. no remedies or corrections offered. ignored my email regarding the issue. bad management