Customers frequently reported slow service, long wait times, and disorganized staff, leading to frustration and dissatisfaction.
Cleanliness
Multiple reviews highlighted poor cleanliness standards, with dirty floors, unkempt dining areas, and unsanitary food preparation practices.
Food Quality
While some customers enjoyed the food, many expressed disappointment with melted ice cream, incorrect orders, and overall food quality.
Employee Attitude
Several reviews mentioned rude or unprofessional behavior from staff, contributing to a negative customer experience.
HH
Heather Harding
Jan 1, 2026
1.0
Whelp we ordered four shakes . It’s not closed yet but they are arguing. Inside and the guy who took the order and our payment is out shoveling…
FA
First Name Last Name (Allegedly)
Dec 6, 2025
5.0
Is Good, A OK, 1,000% Good
AA
Amber
Oct 12, 2025
1.0
My husband went here to get me a DQ Cake for my birthday and asked for something to be written on it. Three employees literally sat and argued over who was going to write on my cake and after 10 mins someone finally wrote on my cake! It looked absolutely terrible my almost 2 year old grandson could have written better and would prolly know how to spell! This is not the first time we’ve had an issue with them writing things on cakes and they think it’s ok to send this out the doors??? And the place was an absolute mess he said, food all over the floor and workers not washing hands and messing around cussing and complaining openly about having to do their job!?? Come on DQ train your people better! Definitely won’t come back thanks for ruining my cake because your workers wanted to be petty!
BH
Barb Hoen
Oct 4, 2025
2.0
We went inside because the drive thru line wasn't moving. Didn't wait long to order, then waited 45 minutes without food. Because we needed to be somewhere by a certain time, I asked for my money back because we couldn't wait any longer.
Meanwhile, several large Grub Hub orders were received, processed and sent out. That was clearly causing the hold up for all the rest of us.
Being understaffed was the reason given for the delay. In my view, the facility is not equipped to handle Grub Hub along with regular on site customers.
Prior visits to this location have been a fun experience. No longer.
TH
Tessa H
Oct 4, 2025
1.0
5 of us went to Dairy Queen this past Friday evening. We are in the area for a local event and live out of state. We arrived at 8:55 and went inside to order. There was a group of young girls and also a door dasher waiting for their order when we arrived. As we're waiting to order, the two staff members making orders, older female and a young male were swearing and complaining of customers coming inside because they lobby closed at 9pm. The place was an absolute mess. There was crumbs from previous orders all off the place. The mixers were full of cookie crumbs at the bottom and on the mixer it self. Along with the floor covered with crumbs and food! I have never seen an Dairy Queen this dirty before. We finally were able to order and once again the younger male started getting really upset because customers were coming inside to order. They had the main door open, but the side doors locked. The older female was literally wiping her hands on her jeans and touching her hair AS SHES MAKING THE ICE CREAM! I didn't see anyone wash their hands ONCE between orders or taking orders. The place is absolutely filthy and clearly the young man didn't want to do his job because he had too many customers!
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open every day from 10:00 AM to 10:00 PM.
Is there a drive-thru option available at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill has a drive-thru service for convenient ordering and pickup.
Does Dairy Queen Grill & Chill provide seating options for families and children?
Yes, the location offers outdoor seating, booster seats, high chairs, and is family- and kid-friendly.
Is Dairy Queen Grill & Chill accessible for customers with disabilities?
Yes, the restaurant is wheelchair accessible and has restrooms designed to accommodate all customers.
Can I order food online or via mobile app at Dairy Queen Grill & Chill?
Yes, you can place mobile orders and enjoy mobile deals through the Dairy Queen app and website.
What is the address and contact number for Dairy Queen Grill & Chill in Eau Claire?
The address is 2801 Golf Rd, Eau Claire, WI 54701-9007. You can reach them by phone at +1 715-835-5329.
Are there nearby places to visit or services around Dairy Queen Grill & Chill?
Nearby places include Kwik Trip and Holiday Stationstores for convenience and fuel, Espy Specs for eyewear services, and Family Video for rentals. Visitors can combine visits for errands or entertainment.
Is there a bank or ATM near Dairy Queen Grill & Chill?
Yes, U.S. Bank ATM and Royal Credit Union are nearby for your banking needs.
Where can I find other dining options close to Dairy Queen Grill & Chill?
Close dining options include Hardee's, Burger King, Cousins Subs, and China Wok, providing a variety of fast food and international cuisines.