Pizza Hut

Reviews

• RG

  Rich G

  2 days ago
  1.0
  Have been going here for almost 10 years. Have seen changes in staff and slowly watched as the quality of the pizza served went down hill. Today will be the last day I go there. Ordered a boring stuffed crust cheese pizza. No other toppings just normal amount of cheese. What I was served had the crust burnt and looked like a tub of butter dumped on the cheese. It was soupy. I have never seen a pizza look like a soup before. Asked the waitress her thoughts and she said it looked odd too so she took it back to be remade. Watched her talk to the manager(?) and sarcastically tell him that it was too soupy for me. He told her they will all look like that now. After 5 minutes of it sitting on the counter it was brought back to me and I was told it was remade. It wasn't. She also told me they switched to a new cheese and this is how they all will be from now on. She gave me extra napkins to "dab the pizza dry". I tried eating it and it was horrible. The cheese didn't have those long strings you get when picking up a slice it was just chunky instead. The longer it sat the more it looked like plastic. The cheese in the stuffed crust also had a bad taste. Left with a nasty upset stomach. I don't know who they get this plastic cheese from but they need to stop.
• CO

  Chase Oliphant

  Mar 3, 2026
  5.0
  Great food and service
• AB

  Amber Bulut

  Feb 19, 2026
  1.0
  I go to this location frequently. I've only ever had a less than par experience in the evenings. Whenever I go at lunch time the employees are always great and the pizza is always amazing. Service is always fast. Not today. Granted, it was the busiest I've seen it here on a lunch weekday in a long time, that's no excuse for the poor communication and very long wait times. I also used a free reward, so luckily I didn't have to pay anything today. I put an order in using the App. It gave me a ready time of 20 minutes after I placed the order. I got to the store 8 minutes after my ready time. There was 2 cars in front of me at the drive up window and one waiting in the Pick Up Spots. It was a couple minutes before the car at the window was helped and left. The car in front of me waited at the window for 10 minutes before she was helped. She then had to pull in to the other Pick Up spot. The worker was waiting for me at the window, she asked my name and what I ordered. Then closed the window and walked away. I proceeded to wait for 5-6 more minutes, she never came back. The car that was sitting in the Pick Up spot when I arrived was still there. The car that was in front of me was still waiting also. It was my lunch time, so I had to get back to work. No one came back to the window at all to update me on my order. When she first asked for my name and what I ordered, not once did she say it will be a few minutes, or anything else. Like every other time I've been there, and the fact that I had placed my order more than 40 minutes prior, I assumed she was going to get my pizza. But it doesn't take 5-6 minutes to get an already made pizza or to check on the status of an order (neither of which she said she was doing). From the time I pulled into the line at the window to the time I left it was almost 30 minutes I waited. And I know the people in front of me were waiting longer since they were still there when I left. I understand being busy and being behind, being short staffed or whatever the reason may be, but not letting your drive up customers know what is going on is disrespectful and bad business practices. Usually at lunch time the people in the drive through are picking up with the intent of having to go back to work. If they are eating in, I would assume you typically have more time. It would be appreciated. If this happens again in the future, if there would be communication at the window if my order isn't ready when it says it will be. Again, I understand if you are busy. But if she would have told me at the window that "hey we're really busy right now. It will be a little while before your order is ready (give customer an estimated time limit)" would go along way. If i would have known at the window that my order wasn't ready and been told an estimated ready time, I would have told her to cancel it. Instead I couldn't tell her that and so I'm sure my order was made, which I apologize for, but in this instant is not my fault. I've been here when my order hasn't been ready before and I've always been told it will be a few minutes, etc. When it's this busy and the wait times are that long you need to make sure your employees are able to communicate this to the customers. It will save you a lot of trouble making food that people can't wait for, or make customers angry about. Super disappointed in this location today.
• TT

  Trever

  Jan 13, 2026
  5.0
  Great dinner again tonight
• JJ

  JD Jr

  Dec 28, 2025
  1.0
  Went on a Sunday around 10:40am. Waited ten minutes for someone to acknowledge and seat us. We were the only customers. Ordered breadsticks and a personal pan pizza. Breadsticks came but no pizza after 25-30 mins. No one checked on us. Asked to pay the bill, left without the pizza. Workers seem unhappy. This place sucks.