Panera Bread

Reviews

• CK

  Charles Kurt

  Nov 16, 2025
  3.0
  Good food, friendly people, and clean location but the wait time for online pickups is ridiculously long. Expect to wait 10 minutes in this line that you can’t get out of.
• AG

  Annalissa Grodsky

  Nov 13, 2025
  5.0
  This location is absolutely fantastic. As a sip club member, I am in there 1-3 times per day to feed my coffee addiction and I order food 2x per week on average. Rarely do I see it dirty. If it is, it's during a mad rush of customers and literally every employee is busy taking orders or prepping food. One reviewer mentioned a vacuum running during their visit. Yes I have seen this happen when it's slow or a customer spilled something and they are trying to clean it up. Would you rather they stand around and do nothing during their shift? I'm pretty sure corporate would frown on that as would any business owner. Or would you rather they leave the mess until after they close for the day? I'm pretty sure you'd then be complaining it's not "clean enough". Things are rarely missed on our orders and if they are missed, the employees are human, for those who didn't know. Simply ask for it to be corrected and they will. I think all of the long term employees recognize my husband and I. One even has our phone numbers memorized when we go to place an order or will be ready with our cups the moment we walk in the door if they are not already with another customer. Yes, sometimes it can be a wait for food but the only time that's happened is when the restaurant is full and they are prepping order after order non stop. If you walk into a full restaurant with a line of customers waiting to place your order, you can expect to wait for your food. Especially when most items are made to order, they are not sitting under a heat lamp. Some of you have never worked in the food/beverage industry and your lack of understanding to a full restaurant shows your entitled attitude. And some of you just want to complain to get something for free or you are having a bad day so you take it out on everyone around you. My only complaint is the coffee grounds in the coffee which was never an issue until they replaced their coffee makers. The reality is, the purchase of these coffee makers likely had to go through their district or regional manager so I can't even blame the staff at this location for the poorly designed coffee makers. They work with what the are provided by the company. I look forward to my after work coffee every day and my relaxing weekend mornings visiting with friends. Some of y'all could use a humbling lesson in patience, integrity and understanding - and maybe some help removing the stick from your rear. Thank you to all the staff at Delavan Panera for all your hard work!
• LH

  Lisa Holleran

  Nov 11, 2025
  2.0
  I have to say I was very disappointed when I ordered a bowl of soup. Its a large bowl but wasn't even filled half way. You guys cut down the soups to go in smaller containers and now not even filling the soup half way. I just won't go any more. Thats ridiculous. My friend ordered the same and it was not half full either.If your gonna give us a cup of soup n the bowl than maybe consider changing your bowls. Again very disappointed!
• JM

  Jim McVoy

  Oct 26, 2025
  1.0
  Took over 30 min in drive thru with 2 cars. Order was wrong, food was missed from order. Called store to provide feedback and was hung up on. Terrible experience all around, won’t be returning.
• SN

  Samantha Netzinger

  Oct 24, 2025
  2.0
  Customer service isn’t friendly, and I’m sorry but how is serving a rotten apple acceptable? Kind of frustrating.

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