Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.0
512 reviews
5 stars
256
4 stars
114
3 stars
60
2 stars
27
1 star
55
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude and unprofessional behavior from staff, with long wait times and incorrect orders being common complaints.
Food Quality
While some customers enjoyed the food, many noted issues with cold or poorly prepared items, including incorrect orders and unsatisfactory presentation.
Cleanliness
Several reviews highlighted concerns about the cleanliness of the establishment, with sticky tables and a generally dirty atmosphere being mentioned.
Positive Experiences
Despite the negative feedback, there were also positive mentions of friendly staff and good food, particularly regarding ice cream and cakes.
- ETEli TribbettDec 26, 20253.0Rebecca met me at the front counter and was trying to rush me into ordering. While ordering she was short with her responses and made me feel like she was trying to push me through the process and deciding. While ordering she neglected to note that I asked for a large meal, rather than a medium. While sitting in the lobby she was observed playing games on her phone at the front counter the entire time. At times she would go from her phone to handling food for customers.
- TTTheOGProphetDec 26, 20255.0Cheese curds are better than culvers.
- PPpaytonDec 22, 20251.0Tables were sticky, the food was cold, the staff were snarky and were not welcoming. almost everything thy were out of, even tho it was an hour before closing this shouldn’t be an issue.
- CKCarrie KramerDec 21, 20251.0This was the worst experience i have ever had!! The girl at the counter was not only rude and disrespectful but she even argued with me as too whether or not I said a value meal!! Even after I offered to pay for the fries and drink she said nasty things. Then the fries I ordered last came out before the rest of the meal. Do NOT go here!!!
- EKEmperor KuozcoDec 16, 20253.0Turn your sing on or fix it
Frequently Asked Questions About Dairy Queen Grill & Chill
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 2720 Heritage Dr, Wal-Mart Center, Delafield, WI 53018-2125, USA.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open from 10:30 AM to 9:30 PM Monday through Thursday, and from 10:30 AM to 10:00 PM Friday through Sunday. It is closed on November 27, 2025 and December 25, 2025.
What type of food does Dairy Queen Grill & Chill specialize in?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, the location offers both drive-thru service and outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it is family-friendly, offers booster and high chairs, is wheelchair accessible, and welcomes children.
Are there restroom and WiFi facilities available at Dairy Queen Grill & Chill?
Yes, the restaurant has restrooms and free WiFi available for customers.
Can I place an order online for pickup at Dairy Queen Grill & Chill?
Yes, you can order online for pickup through their website at https://www.dairyqueen.com/en-us/order/pickup/n/42157/.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby you can visit HearingLife of Delafield for hearing aids, Cheri Nails And Spa for beauty treatments, and Amplifi Yoga for yoga and fitness sessions.
Are there convenient stores close to Dairy Queen Grill & Chill for additional shopping?
Yes, Dollar Tree is nearby for discount store and convenience shopping needs.
Where can families find pet-related services near Dairy Queen Grill & Chill?
Petco Grooming and Vetco Vaccination Clinic are close by for pet grooming, training, and veterinary services.